Parts Inside Sales Representative
About The Position
The part-time Inside Sales Representative is responsible for customer service and incoming sales. This position will work directly with the Wholesale Parts Manager and will also be responsible for promoting additional sales and exceptional customer satisfaction to increase parts sales. The role emphasizes exemplifying Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication, and understanding the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service”. The representative will learn, understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management, and be a great team member. Key accountabilities include managing incoming customer communication, promoting additional sales, maintaining all current brand training requirements, and professionally handling customer concerns.
Requirements
- Valid driver’s license and good driving record
- Ability to read and comprehend instructions and information
- High school diploma or the equivalent
Nice To Haves
- Previous automotive parts experience preferred
Responsibilities
- Greet every customer, every day
- Maintain high ethical standards when dealing with customers, co-workers and vendors
- Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards
- Answer calls in a timely and professional manner
- Maintain excellent relationships with accounts
- Works with all aspects of wholesale team to ensure customer is taken care of
- Provide a one stop shop for all customer needs
- Keep up to date on any special programs being promoted by External sales and brands
- Communicate bulk sales to purchaser/supervisor to ensure we are sourcing responsibly
- Offer related sales
- Completion of all OEM Training Requirements as assigned
- Attendance of all required meetings per directives
- Consistent learning on parts knowledge to provide excellent customer experience
- Maintain knowledge of dealership software and brand software ensuring all avenues are explored to benefit customer
- Assist customer to fill special circumstances, returns, or sales
- Act as customers advocate to address, and support all customer service issues that may deter business
- Communicate with all teams as necessary to ensure order accuracy
- Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
