Inside Sales Representative

Make Space • Vaughan, ON

7d • CA$55,000 - CA$60,000 • Hybrid

About The Position

Make Space Storage is a growing Canadian company with over 65 locations offering a variety of storage solutions. They are seeking a motivated sales and customer service professional to manage inbound leads, build customer relationships, and drive revenue by helping clients find the right storage and container solutions. This is a performance-driven role in a fast-paced environment where results matter.

Requirements

• Strong communication skills
• Active listening skills
• Ability to quickly understand customer needs
• Ability to recommend suitable solutions
• Experience managing leads
• Experience maintaining accurate CRM records
• Ability to ensure customers receive timely, professional support
• Performance-driven focus on sales conversion, customer satisfaction, and operational efficiency.

Nice To Haves

• Sales and customer service professional

Responsibilities

• Convert inbound inquiries (phone, email, live chat) into closed sales opportunities.
• Prepare and process contracts, rental agreements, invoices, receipts, and payments accurately.
• Qualify customer needs and recommend appropriate rental solutions.
• Provide accurate quotes and pricing in a timely manner.
• Follow up consistently on open quotes, sales leads, and inactive prospects to maximize conversion.
• Prospect and generate new sales opportunities with both residential and commercial customers.
• Identify upsell opportunities including moving supplies, premium options, and additional services.
• Deliver professional, positive customer interactions across phone, email, and live chat channels.
• Serve as the primary point of contact for customer inquiries and service requests.
• Actively listen to customers to understand their needs and provide tailored solutions.
• Resolve issues with a customer-focused and retention-driven mindset.
• Build strong customer relationships to encourage repeat and referral business.
• Maintain detailed notes and communication records within the CRM for follow-up and service continuity.
• Support marketing campaigns by promptly following up on inbound leads.
• Share customer feedback and market insights with management to improve products, pricing, and service offerings.
• Identify and track trends and opportunities that can drive additional rental and sales volume.
• Proactively suggest improvements to processes that enhance efficiency and customer experience.

Benefits

• Competitive salaries
• Company paid benefits
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed