Inside Sales Representative (West Coast Only)

Revelation Pharma LLC

1d•$80,000 - $90,000•Remote

About The Position

The Inside Sales Representative (ISR) plays a critical role in lead generation and management, prescriber engagement, and business development to increase revenue growth across Revelation Pharma. This position is responsible for identifying, qualifying, and nurturing opportunities from multiple lead sources to drive prescriber growth and retention. The ISR partners closely with Field Sales Representatives and Account Managers to ensure seamless transitions, proactive outreach, and a consistent customer experience across the provider lifecycle.

Requirements

High School Diploma Required, Bachelor’s Degree or Certification as Pharmacy Technician strongly preferred or 4+ years compounding or industry experience.
Proven experience in customer service, business development, or sales is required. Compounding pharmacy experience is preferred.
Strong interpersonal and communication skills (oral and written), with the ability to build rapport and influence stakeholders at all levels.
Strong phone presence and experience in a high call volume environment.
Knowledge of compounding pharmacy regulations, compliance requirements, and industry standards.
Analytical mindset to qualify leads and identify growth opportunities.
Self-motivated and results-oriented, with a proactive and creative approach to problem-solving, goal achievement, and discovering new opportunities.
Ability to build/maintain customer relationships remotely by being proficient with web presentation tools.
Experience using Microsoft Suite (Word, Outlook, PowerBi, etc.) and Customer Relationship Manager (CRM) software.

Responsibilities

Respond promptly to incoming leads and marketing inquiries.
Manage conference-generated leads, ensuring timely follow-up and conversion tracking.
Execute campaign outreach related to specific initiatives (e.g., new preps, 503B initiatives, etc.)
Utilize CRM system to track all activity, follow-up status, and performance metrics.
Develop and maintain organized outreach cadences for lead nurturing.
Identify and target potential prescribers to expand our compounding pharmacy network.
Qualify leads by assessing their needs, challenges, and potential interest in compounding solutions.
Effectively communicate the value of our compounds and services to move leads through the sales pipeline.
Lead the onboarding process for new prescribers joining the network, ensuring a smooth transition and providing comprehensive training on our services, systems, therapeutic offerings, and processes.
Collaborate with field sales representatives to offer tailored solutions that drive customer retention and growth.
Articulate the value propositions of our compounding pharmacies and their services adeptly, ensuring alignment with provider needs and addressing concerns effectively.
Identify opportunities to expand services and offerings within prescriber accounts, working closely with field sales and marketing teams to drive growth and revenue.
Provide training and educational resources to prescribers and their staff, such as clinical resources, regulatory/preparation updates, and prescription templates.
Re-engage inactive prescribers through structured outreach plans designed to uncover barriers and reestablish engagement.
Implement win-back strategies for churned prescribers by identifying previous pain points and positioning new solutions or product offerings.
Act as a support system for field representatives by assisting in provider communication, gathering provider or practice insights, and sharing relevant updates.
Introduce field sales team and encourage onsite appointments for field representatives with new prospects or current accounts.
Provide field representatives with detailed reports on account history, activity, and opportunities for growth.
Penetrate smaller markets where field rep may not have as much presence.
Partner with Field Representatives to set up meetings, warm up territories, and qualify prospects ahead of scheduled travel campaigns.
Maintain a strong line of communication with field teams to ensure alignment on campaign priorities, regional targets, and account transitions.
Stay informed on therapeutic areas, offerings, and industry trends to educate and guide providers effectively.
Share insights from customer interactions with marketing and sales leadership to influence campaign strategies and product positioning.
Collect and share market feedback and competitive insights from prescriber interactions, marketing campaigns, and events.
Use CRM and tracking tools to document all customer interactions, track progress, and measure outcomes.
Monitor performance metrics such as revenue growth, activity levels, lead conversions, account retention rates, and sales contributions to identify areas for improvement.
Develop and implement strategic plans to organically grow and diversify the network, aligning with organizational projections and collaborating with field sales team to accomplish goals.