Inside Sales Customer Success Manager - Credit Unions

Equifax • Alpharetta, GA

3d • Hybrid

About The Position

Equifax is looking for a Customer Success Manager to join the Inside Enterprise Sales (IES) Team. This role is a relationship-based position within the Credit Union vertical responsible for optimizing the customer experience lifecycle by partnering with clients to identify and meet business objectives. This involves handling post-sales implementation, program management and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, while ultimately driving adoption and retention. This position follows a hybrid work schedule (Monday-Wednesday in office) and requires in-office presence at our Midtown location in the One Atlantic Center building or at our Alpharetta office.

Requirements

• Bachelor’s degree or equivalent work experience
• Minimum of 2 years experience in a B2B customer success, account management or other sales-related, client-facing role
• Ability to troubleshoot and solve business and/or basic technical problems
• Demonstrated ability to maintain a calm confidence under pressure
• Exceptional written and verbal communication skills to foster positive business relationships

Nice To Haves

• Credit Union industry experience
• Knowledge with credit, risk, financial services or data solutions
• Ability to proactively create structure in ambiguous situations and design effective processes and creatively solve problems
• Experience working cross-functionally with complex, multi-divisional, multi-geographical customers
• Ability to establish milestones and keep all team members on task; strong project management skills

Responsibilities

• Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service
• Maintain a deep understanding of our solutions, client base, and best practices
• Act as a trusted adviser and advocate for the client, ensuring success and maximum value as they adopt a new platform/service
• Educate clients on business value of solutions and application of best practices
• Provide business insights through client value presentations, Quarterly Business Reviews, and other methods

Benefits

• Comprehensive compensation and healthcare packages
• 401k matching
• Paid time off
• Organizational growth potential through our online learning platform with guided career tracks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree