West Coast Laminating - Santa Fe Springs, CA
posted 3 months ago
The Inside Sales Representative at West Coast Laminating is a pivotal role responsible for delivering exceptional internal and external sales and customer service support within a dynamic contact center environment. This position serves as the primary point of contact for incoming calls, engaging with customers, vendors, Outside Sales Representatives, Credit Representatives, and Operations Managers to ensure a world-class customer experience. The Inside Sales Representative will be tasked with various essential functions, including order input and processing, providing customer quotes, tracking and monitoring orders, and checking stock and inventory levels. In addition to these responsibilities, the Inside Sales Representative will actively promote products and suggest add-ons to customers, emphasizing next-day delivery, one-stop shopping, and online shopping options. The role also involves assisting customers in resolving issues and complaints, addressing product application concerns, and managing delivery issues, including setting up special deliveries. Daily follow-ups on backorders and pending issues are crucial, as is providing technical support to customers and Outside Sales Representatives. The Inside Sales Representative will participate in product and skills training classes, events, and seminars to enhance their product and industry knowledge. This position requires some independent decision-making regarding pricing, product sourcing, prioritizing tasks, and effective time management. Building and maintaining strong working relationships with vendor representatives is essential, as is participation in trade shows and promotional events. The representative will also be responsible for completing required paperwork and reports as requested by the Operations Manager and Inside Sales Manager, assisting in the warehouse as needed, and meeting daily and weekly metrics for service level, response time, order count, and accuracy to ensure the Inside Sales Team meets its goals.
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