Inside Sales Associate

$26 - $27/Yr

Chefs Warehouse - Mattapoisett, MA

- Entry Level

Mattapoisett, MA

Merchant Wholesalers, Nondurable Goods

About the position

The Inside Sales Associate plays a crucial role in generating revenue and fostering customer relationships for the company. They are responsible for proactively reaching out to potential and existing customers, understanding their needs, and promoting products and services to meet those needs. This position requires strong communication skills, sales acumen, and a customer-centric approach to drive sales growth and customer satisfaction.

Responsibilities

• Report to work on time with a professional attitude.
• Receive incoming calls from customers, prepare orders and expedite.
• Suggest and sell additional items over the phone.
• Inform customer of items not ordered or out of stock per regular ordering process offering subs where available.
• Review accuracy of incoming orders, collect and input orders submitted via fax, email, voicemail.
• Ensure accuracy of outgoing, entered orders.
• Work with outside sales team reporting irregularities, problems and requests for outside sales assistance.
• Builds and maintains customer relationships.
• Deal professionally on the phone and in person with customers, vendors and fellow employees.
• Assist with processing special orders and customer price lists.
• Provide backup vacation coverage for Sales Representatives and assist with workload of fellow team members when absent.
• Attend inside/outside sales meetings and take part in sales activities, as needed.
• Document and keep record of customer complaints on Footprint and create quarterly report of same.

Requirements

• Minimum education: High School Diploma.
• Previous food service distribution Inside Sales/Customer Service and/or call center experience preferred.
• Strong knowledge of food service products, product categories and vendor community preferred.
• Must be a team player with a positive attitude.
• Excellent verbal, telephone and written communication skills.
• Data entry and 10-key experience required.
• Self-motivated, professional, goal oriented and able to handle multiple tasks.
• Must have a sense of urgency and be able to work under pressure.
• Flexibility: ability to work well with all departments and levels of staff both internally & externally.
• Follow through skills a must.
• Bilingual (Spanish/English) a plus.

Benefits

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan