Ingeniero de Atención al Cliente- Manati, Puerto Rico

NCR Corporation • PUERTO RICO, VIRTUAL, PR

4d • Onsite

About The Position

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

The Customer Support Engineer will be responsible for the installation, maintenance, and repair of equipment within an assigned territory, ensuring customer operational continuity and high levels of satisfaction. They may be required to work outside their usual area based on project needs, colleague coverage, or demand peaks.

At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

Requirements

• Valid driver's license with no infractions.
• High school education or equivalent experience.
• Basic computer knowledge, including Windows and Microsoft Office.
• Experience in PC hardware maintenance and support.
• Ability to work with minimal supervision, solve problems, learn quickly, and meet deadlines under pressure.
• Excellent interpersonal skills and customer orientation.
• Mechanical and electrical aptitude; experience with computer hardware, networks, and peripherals.
• Personal integrity and willingness to work in a team.
• Availability for flexible hours, including nights, weekends, and on-call duties.

Nice To Haves

• Technical degree or certifications in technological areas.
• Previous experience in NCR or similar equipment.
• Recognized certification in electronics or IT.
• Experience in EPOS maintenance or installation (or solid desktop hardware experience).

Responsibilities

• Assume complete management of customer incidents until resolution, ensuring compliance with Service Level Agreements (SLAs).
• Diagnose, repair, and replace components on equipment supported by NCR Voyix, including point-of-sale systems, self-checkout kiosks, servers, handheld terminals, and associated peripherals.
• Install new equipment or upgrade existing ones according to the Statement of Work (SOW).
• Prepare the site for installation, including necessary cabling, testing, and adjustments.
• Comply with training and certification requirements, which may involve working at heights and using portable power tools.
• Address and resolve customer concerns, escalating when necessary.
• Build strong customer relationships and maintain effective communication channels.
• Represent NCR Voyix professionally, reflecting the company's image and reputation.
• Perform preventive maintenance, diagnostics, and periodic repairs.
• Properly manage assigned assets (tools, software, vehicles, documentation).
• Maintain accurate inventories and records of parts and activities.
• Prepare timely reports on service calls, activities, and related expenses.
• Capture detailed customer asset information for billing processes.
• Adhere to shift patterns, including weekends and night hours, as per customer needs.
• Achieve established Key Performance Indicators (KPIs), prioritizing safety, quality, and operational efficiency.

Benefits

• Offers of employment are conditional upon passage of screening criteria applicable to the job
• NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED