About the position
Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including HRIS, Finance, Recruitment, T&E, Procurement, and more. This position is responsible for implementing and supporting network infrastructure systems primarily focused on the Cisco platform, along with related Data Center technologies, in order to support the requirements of the NielsenIQ business processes, applications, and systems. The networking team members are accountable for full life cycle management of our global Data Centers, worldwide office locations networking infrastructure, and support for our global WAN. The team is also accountable for establishing best practices for infrastructure operations and maintaining a stable environment.
Responsibilities
- Implements, maintains, optimizes, and supports network infrastructure technologies, including Cisco Wireless Technologies and Centralized Controllers with Cisco DNA.
- Manage Cisco NEXUS 9K, 7K, and 5K Data Center Switches, Cisco 9000 Series Catalyst Switches, Cisco ASR 1000 series and ISR 4300 series Routers.
- Develop and plan wireless network and design enhancements.
- Maintain knowledge of new wireless network products.
- Perform wireless audits and ensure viability with network and recommend solutions for incompatibility.
- Operate and maintain advanced Cisco tool and application aware technologies, such as Tetration and StealthWatch.
- Operate and maintain advanced Data Center features such as ACI, Identity Services (ISE), and Cisco Catalyst Center (DNA).
- Platform monitoring & management services such as ManageEngine, LogicMonitor, InfoBlox IPAM, and other platform management tools.
- Installs and configures infrastructure management systems and related software while coordinating closely with hardware, network, and operating system administrators.
- Ensures all software is kept up to date and fully supported by the manufacturer.
- Develop and maintains capacity management reports and trend analysis.
- Practice and provide oversight of network asset management, including maintenance of component inventory and related documentation and technical specifications information.
- Perform production support of network infrastructures according to service-level agreements.
- Understand crisis management and escalation procedures and participates when relevant.
- Execute and oversee network improvements, upgrades and repairs.
- Participate in on call rotation.
- Monitor ticket queues, troubleshooting and resolve assigned tickets.
- Manage required infrastructure documentation including infrastructure system dependencies, network and components, backup and maintenance plans, and procedures.
Requirements
- Bachelor's degree or equivalent work experience.
- More than 5 years’ experience.
- Industry Certification or equivalent knowledge on Cisco Systems.
- Proficient knowledge of operating system administrative concepts.
- Proficient in crisis management and troubleshooting skills.
- Experience in production support processes and problem resolution according to service-level agreements.
- Experience with software development artifacts such as logical data models, data flow diagrams, and application query use cases for the purpose of developing physical infrastructure designs.
Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
- Comprehensive health insurance
- Industry-leading parental leave
- Life insurance
- Education support
