Infrastructure Manager

IntelliDyne • Washington, DC

4h • $160,000 - $175,000 • Onsite

About The Position

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
For individuals with disabilities who would like to request an accommodation, please contact [email protected] or 703-575-9715.

Requirements

• 10+ years of relevant experience in a Systems Engineer role or similar capacity, implementing and troubleshooting IT systems, hardware & software, Systems Design, etc.
• At least 5 years of experience managing a team of engineers on multiple projects and concurrent operational support. Able to know teams’ skillsets, make project & resource shifts, adjust project aspects to meet delivery deadlines, communicate issues and progress with the government client, make sound technical decisions alongside the Program Manager that will ensure programmatic success at the highest level of engineering support.
• A Bachelor’s degree in an IT or related field
• 1 of the following certifications: Cloud Certification, Microsoft 365, VCP, or CCNP
• Eligible for a TS/SCI clearance (active clearance preferred)
• Possess a broad technical skillset that encompasses multiple technical domains such as AWS and Azure Cloud, Technology Modernization, Microsoft and Linux Servers, Networking, Virtualization, Storage, Datacenter infrastructure, Microsoft 365 Services, and Databases.
• Ability to learn various technologies quickly
• Technical minded (in execution) but business focused (in planning)
• Focus on precision and detail when performing duties
• Willingness to leverage Vendor Support contracts for system changes and troubleshooting
• Comprehensive in planning, execution and documentation
• Go-Getter or Self-Starter; ability to work with light instruction
• Willingness to cross-train or mentor team members
• Ability to understand the big picture
• Ability to shift focus and priorities on a daily basis
• Excellent written and verbal communication
• Excellent customer service skills
• Willingness to participate in lower-level support as a surge resource when needed
• Ability to assist team members in improving non-technical skills
• Excellent team interaction, motivation and communication
• Willingness to provide instruction as needed but not micro-manage team members
• Ability to independently develop initial solution approaches, collaborate with engineering teams to finalize implementation plans, and contribute at both the architectural and operational levels as needed

Nice To Haves

• Strong demonstrable experience with AWS
• Experience with Cloud Migration and Technology Modernization
• Strong engineering-level experience with VMware ESXi, OS patching using MECM, Device alerting and monitoring using Nagios or Whatsup Gold
• Any of the following certifications: Cloud Certifications, CCNP, VCP, SCCM, SQL Server, ITIL V3, SNIA, MCEM, LPIC, Linux+, Red Hat
• Experience managing large infrastructure migration projects

Responsibilities

• Participate in an “escalation manager” capacity for the on-call/after-hours staff and know when and where to escalate accordingly
• Manage a large team of engineers and administrators. Identify strengths and weaknesses of the team members and work with each one on improvement areas while offering continual support to each engineers’ personal and professional development goals
• Properly oversee activities on the Infrastructure team and be able to keep the projects moving along while maintaining a strict focus on operational continuity
• Provide technical leadership and, when required, hands-on support for critical incidents until resolution
• Lead post-incident root cause and mitigation analysis in accordance with program SLAs
• Adhere to all established change management processes, contribute to documentation repository.
• Engage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level