Information Technology (IT) Analyst

City of Pacific Grove•Pacific Grove, CA

2d•Onsite

About The Position

Join the City of Pacific Grove — Where Innovation Meets Coastal Charm! Looking for a career where your tech skills make a real impact and your lunch break might include an ocean view? The City of Pacific Grove is seeking a passionate IT professional ready to help power the technology behind one of California’s most charming coastal communities. In this exciting role, you’ll work across a variety of City departments — from supporting critical systems for Police and Finance to helping modernize infrastructure that keeps City operations running smoothly and securely. Every day brings new challenges, meaningful projects, and opportunities to improve how local government serves the community. Why Pacific Grove? Imagine working minutes from the beach, surrounded by breathtaking coastline, historic neighborhoods, and a vibrant small-town atmosphere. Known for its friendly community, walkable downtown, and relaxed Monterey Bay lifestyle, Pacific Grove offers the perfect balance of professional growth and quality of life. What you’ll love about this opportunity: Hands-on work improving and supporting Citywide IT infrastructure Opportunities to collaborate with departments including Police, Finance, and more Meaningful public service that directly benefits the community A supportive team environment where innovation is encouraged Coastal living with beach vibes, outdoor recreation, and small-town charm If you’re excited about technology, community impact, and working in one of California’s most beautiful seaside towns, we’d love to hear from you. Come help shape the future of technology for the City of Pacific Grove — where your career can thrive by the coast.

Requirements

Bachelor’s degree in Computer Science, Information Technology AND minimum 2 years of experience in IT systems administration and network management within a professional business or municipal environment, OR an equivalent combination of education, training, and experience.
Knowledge of: Enterprise Microsoft environments (Windows Server, Active Directory, Entra ID, Microsoft 365) across on-premises, cloud, and hybrid infrastructure (Azure/AWS).
Principles and practices of network architecture and operations, including routing, switching, wireless, firewalls, segmentation, secure remote access, and core protocols (TCP/IP, DNS, DHCP, VLANs, VPNs).
Enterprise security and compliance frameworks (NIST CSF, CIS Controls, Zero Trust), including IAM (MFA, RBAC, SSO), endpoint protection, patch management, SIEM/log monitoring, and vulnerability remediation.
Backup and disaster recovery strategy aligned to defined RPO/RTO objectives.
Automation and infrastructure management using PowerShell/Bash and Infrastructure as Code (Terraform, Ansible).
Systems architecture and operating systems (Windows, macOS, Linux); MDM/UEM, unified communications, and A/V systems.
Public-sector compliance standards (ADA/WCAG, records retention, audit readiness) and strong analytical, documentation, and collaboration skills.
Applicable laws, codes, policies and standards.
Principles and techniques of troubleshooting for desktop computers, software, and printers in a network environment.
Principles and practices of software development, testing and deployment.
Skills in: Analyzing operational requirements and implementing secure, cost-effective technology solutions aligned with public-service mandates and statutory obligations.
Administering and securing servers, endpoints, identity platforms, networks, and communications systems, ensuring configuration integrity, performance optimization, and compliance.
Managing incidents, service requests, change/release processes, and vendor escalations in alignment with ITIL practices and mission-critical priorities.
Training or instructing users in the use of computer equipment and operating procedures.
Implementing and enforcing IAM controls, network segmentation, secure data sharing, and interagency connectivity.
Monitoring infrastructure health and security using observability and log management tools; maintaining CMDB accuracy and audit-ready documentation.
Planning, testing, and maintaining backup and disaster recovery capabilities.
Automate operational workflows and infrastructure deployments; maintain version-controlled runbooks and technical documentation.
Evaluating and recommending technical solutions.
Produce reports and recommendations; collaborate across departments, public safety stakeholders, vendors, and partner agencies.
Communicating clearly and concisely, both orally and in writing.
Fostering effective working relationships with all levels of staff.

Nice To Haves

Preferred certifications but not required
CompTIA Network+
CompTIA Server+
Microsoft 365 Certified: Administrator Associate
Microsoft Certified: Windows Server

Responsibilities

Consult and collaborate with departments, vendors and technical staff to assess technology needs, define requirements, and implement projects, upgrades, and improvements.
Analyze and solve operating problems; make system modifications as necessary; evaluate and make recommendations regarding requests from departments related to information systems.
Administer maintain and test computer systems, networks, firewalls, switches, and enterprise services ensuring optimal performance, reliability, and compliance with regulatory requirements.
Provide advanced technical support and troubleshooting for complex system and network issues; provide systems support including analysis, diagnosis, maintenance and troubleshooting of hardware and software.
Provide systems support for the City’s network and server infrastructure, including analysis, diagnosis, maintenance and troubleshooting; design, develop, test, implement, troubleshoot, monitor and maintain LAN and WLAN network, server systems and wireless equipment to measure performance, identify deviations from existing service levels and implement timely solutions to issues adversely affecting network performance and systems.
Develop and document procedures, system designs, and security measures.
Respond to service requests and incidents; deliver service desk coverage and on-call support as needed.
Monitor and improve IT operations through automation, scripting, and best practices; Assist in planning and implementing system security, backup, and recovery procedures.
Maintain audit-ready documentation; stay current with emerging technologies and recommend improvements to enhance efficiency, security, and business continuity.
Forecast technology needs of City programs, including but not limited to, PC replacements, and printer replacements.
Evaluate operations and activities of customer support; recommend improvements and modifications; prepare various reports on operations and activities.
Provide responsive and professional customer service and technical support to end-users via onsite, phone or remote access tools.
Assist end-users through training, documentation, and guidance on hardware, software, and applications.
Perform other duties as assigned.