Information Systems Specialist 4
About The Position
We are seeking a Enterprise IT Service Specialist to join our Office of Information Technology at the Oregon Department of Education. This is a permanent position represented by the Service Employees International Union (SEIU). This position follows a hybrid work model. Onsite presence will be required 2 days a week and when business or operational needs are best supported in person, such as collaboration, training, or work that requires access to onsite resources. Employees approved to work remotely must have a reliable and secure internet connection and maintain a professional work environment that supports productivity. While working remotely, employees are expected to maintain the same level of performance, responsiveness, communication, and availability as they would in the office. This position works with ODE staff to provide service desk services, Troubleshooting, maintenance, admin services and support for ODE staff. This includes user administration, software and hardware configuration of client PCs, user training, applications support, computer operations, telecommunications, data administration, data integrity, and systems security. This position works with the school districts, educations service districts, outside public and various work units within the agency to support the external data collection and validation systems. Deals with potentially varying user systems. Deals with increasing changes in users, application systems, and security protocols that affect multiple offices across the department. This position has responsibilities in customer assistance, operations, construction, and planning. These responsibilities include assisting users in troubleshooting, training, administering system permissions, and working as a liaison between the department and outside agencies. Typical duties include: Staff the ode helpdesk telephones during shifts designated by manager, team lead, or lead worker Provide mid to high level user support to resolve hardware, software, and applications problems received by internal or external customers Configures, installs, troubleshoots, and supports Desktops, Laptops, Printers and other network equipment. Manages tickets escalated from tier 1 technicians and coordinates communications necessary to ensure timely resolution of issues.
Requirements
- Three (3) years of information systems experience in: troubleshooting computer and network issues and providing desktop support OR An associate's degree in computer science, Information Technology, or related field OR Completion of a two (2) year accredited vocational training program in information technology or related field AND One (1) year of information systems experience in: troubleshooting computer and network problems and providing desktop support.
Nice To Haves
- A cover letter is required and is an important part of the application process.
- Previous Service desk/Call Center experience preferred
- Microsoft Environment troubleshooting experience
- Experience working from a work order/Ticketing system
- Previous Tier/Level two technical troubleshooting Experience preferred.
Responsibilities
- Staff the ode helpdesk telephones during shifts designated by manager, team lead, or lead worker
- Provide mid to high level user support to resolve hardware, software, and applications problems received by internal or external customers
- Configures, installs, troubleshoots, and supports Desktops, Laptops, Printers and other network equipment.
- Manages tickets escalated from tier 1 technicians and coordinates communications necessary to ensure timely resolution of issues.
Benefits
- Oregon State provides amazing benefits!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
