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Information & Referral Assistant I
Lundquist Institute - Inglewood, CA
posted 4 days ago
About the position
The position involves working under the direction of the Central Telephone Office Supervisor for the Lundquist WIC Program. The primary responsibilities include answering Central Telephone calls, providing information about eligibility and participation in the WIC Program, and making referrals to appropriate agency programs. The role also requires screening applicants for WIC Program eligibility and entering applicant data into the WIC Web Information System Exchange (WISE) database according to established policies and procedures. Additionally, the position involves scheduling WIC Program enrollment and return appointments.
Responsibilities
- Answers Central Telephone calls for the Lundquist WIC Program
- Provides information and responds to inquiries regarding eligibility and participation in the WIC Program
- Makes referrals to appropriate agency programs, including other community medical and social service agencies
- Screens applicants for WIC Program eligibility
- Enters applicant data into the WIC Web Information System Exchange (WISE) database according to established policies and procedures
- Schedules WIC Program enrollment and return appointments
Requirements
- High school graduate, GED, or equivalent
- Minimum one-year of customer service work experience
- Bilingual English/Spanish preferred
- Valid California driver's license
- Current California registration for personal transportation
- Proof of personal vehicle insurance
