Industry Expert

Arch Systems•Palo Alto, CA

9d•$170,000 - $240,000•Remote

About The Position

Arch Systems is looking for an Industry Expert to bring deep, hands-on manufacturing and regulatory expertise into our most complex customer environments. This role is designed for a senior industry practitioner who has spent their career operating inside regulated, high-stakes production environments and can bridge manufacturing operations, IT, compliance, and advanced digital systems. You will work directly with Arch customers in complex, compliance-driven manufacturing environments, in regulated industries like defense, aerospace, and automotive, helping them apply modern data platforms and AI-driven solutions while meeting strict requirements around data security, traceability, and audit readiness, including ITAR-restricted and FedRAMP-aligned contexts. This role partners closely with Arch’s product, engineering, and customer teams to ensure real-world manufacturing challenges are translated into scalable, compliant solutions. This is a senior, customer-facing role requiring strong technical judgment, manufacturing credibility, and the ability to operate effectively across operations, IT, quality, and engineering teams.

Requirements

Deep Industry Experience: Minimum of 15 years of hands-on experience in discrete manufacturing environments.
Regulatory & Compliance Experience: Proven experience operating within strict regulatory or compliance-driven frameworks. Ability to support ITAR-restricted programs and security-focused environments is required.
Manufacturing Operations Expertise: Strong background in live production environments with deep understanding of routing, work orders, quality systems, downtime tracking, and manufacturing KPIs.
MES Expertise: Extensive experience with MES systems, including defining, deploying, integrating, or optimizing MES within factory environments.
Automation & Machine Integration: Direct involvement in automation initiatives, PLC-based systems, and shop floor integration into IT or data platforms.
Industrial Connectivity Experience: Hands-on experience with multiple connectivity approaches such as OPC UA, MQTT, REST APIs, brokers, and edge architectures.
AI & Platform Experience: Strong knowledge and hands-on experience with AI tools and platforms, including applying AI in manufacturing or production environments.
Technical Foundation: Basic programming knowledge and the ability to understand scripts, data flows, and system logic. Comfortable working closely with engineering teams.
Leadership & Communication: Proven ability to lead cross-functional programs end-to-end and communicate effectively with both technical and non-technical stakeholders.
Language Skills: Strong English communication skills required
U.S. Work Authorization & Eligibility: Must be a U.S. citizen or lawful permanent resident (green card holder) and eligible to work on defense-related and ITAR-restricted programs.

Nice To Haves

Demonstrated experience supporting highly regulated manufacturing environments
Ability to engage confidently with operations, IT, security, quality, and engineering leaders as a peer
Track record of defining or guiding manufacturing system architectures in compliance-driven contexts
Proven success translating production challenges into AI-driven, data-backed solutions
Strong customer presence built through years of operating in live production environments
Comfort operating autonomously in ambiguous, high-impact situations

Responsibilities

Act as a Trusted Industry Authority: Serve as a senior subject-matter expert for customers operating in regulated manufacturing environments, providing guidance on manufacturing systems, compliance considerations, and production best practices.
Bridge Manufacturing, IT, and Compliance: Help customers balance live production needs with IT, security, and regulatory constraints, including ITAR requirements, auditability, data security, and traceability.
Guide System Architecture in Regulated Environments: Support the definition and validation of manufacturing system architectures that integrate MES, automation, connectivity, and analytics platforms within compliance-driven frameworks.
Translate Production Challenges into Platform Solutions: Work with customers to convert real production problems into data-driven and AI-enabled solutions that improve operational performance while maintaining compliance.
Support MES and Digital Manufacturing Programs: Advise on MES selection, integration, deployment, and optimization, ensuring alignment with broader manufacturing and analytics strategies.
Enable Automation and Connectivity Initiatives: Contribute hands-on expertise across automation projects, machine integration, and industrial connectivity (e.g., OPC UA, MQTT, REST APIs, brokers, and edge devices).
Collaborate Cross-Functionally: Partner closely with Arch’s product, engineering, and customer teams to ensure solutions reflect the realities of regulated manufacturing environments.
Lead Complex Programs End-to-End: Drive customer-facing initiatives from discovery through execution, aligning operations, IT, quality, and engineering stakeholders throughout the lifecycle.

Benefits

Innovate with Impact: Join a team building advanced AI and data products that meaningfully improve manufacturing operations around the world. Your work will contribute directly to efficiency, sustainability, and technical agility for major industrial players.
Collaborative Environment: Work alongside a passionate, multidisciplinary team that values curiosity, open dialogue, and cross-functional collaboration. We foster an environment of continuous learning and shared success.
Growth & Development Opportunities: Develop leadership and technical skills through hands-on experience with product innovation, complex customer programs, and data-driven decision-making. Arch supports your long-term career advancement and deepening of industry expertise.
Equity & Ownership: Benefit from equity opportunities that align your contributions with the long-term success and mission of Arch Systems.
Remote-First Flexibility: Thrive in a remote-first culture designed to enable flexibility, balance, and productivity across a globally distributed team.
comprehensive medical, dental, and vision coverage for employees and dependents
retirement contributions
additional programs that support wellbeing and professional development
regionally competitive benefits
non-qualified stock options (NQSOs) from Arch Systems, allowing participation in the company’s long-term success