Indirect Lending Operations Representative

Arrow Bank NA • Glens Falls, NY

5d • $19 - $21

About The Position

The Indirect Lending Operations Representative is responsible for a variety of administrative functions associated with the processing of indirect loan documents, disbursement of funds to dealerships, lien perfection processing including manual lien filing on loans held with funding issues. Provides exceptional customer service and support to dealer network and indirect lending staff while meeting all applicable compliance regulations and Company policies.

Requirements

• High School Diploma or equivalent required.
• 1 year of experience in an office environment preferred
• Proficient with Microsoft Office Suite, ability to learn other computer software programs
• Strong communications skills, written and verbal; comfortable communicating with customers, co-workers, and management
• Demonstrated skills to accurately and efficiently complete tasks/projects, handle multiple priorities, and meet strict deadlines
• Proven quality customer service and communication skills
• Ability to work as a member of a cooperative work team with shared goals and objectives

Responsibilities

• Review indirect loan documents received from dealer network for accuracy and completeness; ensure documents have proper signatures, dates, and other relevant data according to Company policy, department procedures, and applicable government laws/regulations.
• Disburse funds to dealerships as applicable in a timely and regulatory/policy compliant manner.
• Monitor loans held with funding issues and manually file liens in a timely manner.
• Index and review indirect loan files; follow department/Company filing protocols for the accurate storage of documents.
• Provide outstanding customer service to dealer network; answer questions and provide guidance as appropriate. Work to anticipate customer needs and address concerns in a timely and positive way.
• Support and participate as member of Indirect Lending team; offer clerical and customer service support to all members of team to meet department goals and objectives.
• Stay up to date on applicable computer software as well as lending laws and regulations

Benefits

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED