Incident & Change Management Manager - Evening Shift

Early Warning Services • Scottsdale, AZ

3d • Hybrid

About The Position

This position plays a critical role in the change, incident and problem management responsibilities. The role ensures that consistent responses and artifacts are provided for all audits and Business Recovery Exercises. This position requires a shift schedule. The work hours for this position are 3:00pm - 11:00pm MST.

Requirements

• Excellent communication skills and ability to translate technical concepts verbally and written
• Education and/or experience typically obtained through completion of a Bachelor's degree in computer science, information technology, or equivalent work experience
• Typically, a minimum of 5 years of related work experience
• Demonstrated experience in Business Continuity planning and execution
• Strong research and analytical skills
• Prior experience working with ITIL, ITSM and Project Management frameworks
• Certifications in Business Continuity Professional Programs (CBCP, CBCI, MBCP)

Nice To Haves

• Certifications in Business Continuity Professional Programs (CBCP, CBCI, MBCP)
• Strong understanding of ITIL framework and IT Service Management

Responsibilities

• Oversee and manage the Change Management function including the administering the Change Acceptance Board (CAB) meetings.
• Oversee the completeness and accuracy of change tickets within the change control policies and procedures as documented.
• Assume the role of Incident Coordinator for Severity 1 incidents
• Oversee the Problem Management Process and coordinate the resolution of business impacts across IT.
• Assume the role of Incident Coordinator for Production Disaster Recovery Programs ensuring that the severity 1 procedures meet all Business Continuity Management Governance requirements.
• Create, edit and maintain applicable department policies and procedures documents.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data

Benefits

• Competitive medical (PPO/HDHP), dental, and vision plans
• Company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees
• 11 paid company holidays
• Paid volunteer day
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager