Inbound Customer Service Representative- Remote

Velera

2d•Remote

About The Position

The Contact Center Agent I will be responsible for applying knowledge of Velera’s organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members. In addition, the Contact Center Agent I will be accountable for meeting performance targets and requirements for agent advancement via career path. This role involves taking incoming calls from members, navigating tools and resources to properly address inquiries, and maintaining a high level of service while meeting performance targets. The agent must maintain composure and demonstrate a calm, professional position while adapting to difficult situations, and develop and maintain productive working relationships with team members. Promoting and maintaining a positive, professional image of Velera's Call Centers is also key. Participation in product and procedure training, both in classroom and on-the-job, and reviewing all available manuals and resources to acquire and increase product knowledge is expected.

Requirements

High school diploma or equivalent.
Some post high school education desirable.

Responsibilities

Takes incoming calls from members.
Navigates tools and resources to properly address member inquiries.
Maintains a high level of service with members and meets performance targets.
Maintains composure and demonstrates a calm, professional position while adapting to difficult situations.
Develops and maintains productive working relationships with team members.
Promotes and maintains a positive, professional image of Velera's Call Centers.
Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.