Inbound Call Center

Mortenson Dental • Louisville, KY

4d

About The Position

This role focuses on providing excellent patient and family experiences within a dental call center environment. The primary responsibilities include managing patient appointments, ensuring accurate data entry, and fostering a positive team atmosphere.

Requirements

• High School diploma or equivalent
• Basic computer skills

Nice To Haves

• 1 year dental experience
• Genesys
• Google Workspace
• Advanced computer skills
• telephone

Responsibilities

• Personally strives to delight patients and families by creating a kind, gracious, and caring environment.
• Ensures telephone is answered in a timely and professional capacity.
• Maintains quality while consistently maintaining minimum expectation levels.
• Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
• Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
• Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED