MSC Industrial Direct - Long Beach, CA

posted 12 days ago

Full-time
Long Beach, CA
Merchant Wholesalers, Durable Goods

About the position

The In-Plant Solutions Specialist plays a vital role at MSC Industrial Supply Co., located at a large strategic account in Long Beach, CA. This position focuses on providing exceptional customer service to enhance long-term customer satisfaction. The specialist will assist customers with procurement, order placement, and manage MSC ControlPoint Solutions, including Vending, Vendor Managed Inventory (VMI), and Storeroom management, to deliver value to customers.

Responsibilities

  • Assist customers with procurement and order placement.
  • Manage MSC ControlPoint Solutions, including Vending, VMI, and Storeroom management.
  • Determine optimal sourcing strategies for key customer projects.
  • Participate in customer plant and production meetings, strategic initiatives, and Lean/Six Sigma events.
  • Collaborate with the account team to maximize customer satisfaction and future projects.
  • Resolve on-site customer product and service issues with sales-related solutions.
  • Communicate customer concerns to management for effective problem resolution.
  • Work closely with vendors to locate product sources, produce quotes, expedite orders, and arrange product training.
  • Foster the MSC culture to ensure fulfillment of the company's vision and unity of purpose.
  • Participate in special projects and perform additional duties as required.

Requirements

  • Valid driver's license required.
  • Computer literacy and proficiency with email and Windows operating system.
  • Excellent problem-solving skills.
  • Excellent customer service and sales skills.
  • Excellent oral and written communication skills.
  • Working industrial knowledge preferred.

Nice-to-haves

  • Experience in sales competency.

Benefits

  • Opportunities for advancement
  • Commitment to internal growth and development of associates
  • Continuous learning and skill enhancement
  • Empowerment to thrive and reach full potential
  • Fostering a culture of growth, transparency, and collaboration
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service