Import Coordinator (NVOCC/FREIGHT FORWARDING)

$50,400 - $54,000/Yr

FASTGROW TOTAL LOGISTICS - City of Industry, CA

Full-time - Entry Level

City of Industry, CA

About the position

The Import Coordinator position at FASTGROW TOTAL LOGISTICS is focused on providing exceptional customer service within the NVOCC and freight forwarding industry. The role involves managing customer inquiries, maintaining organized records, and supporting administrative tasks to ensure a positive experience for clients. Bilingual candidates are particularly encouraged to apply to enhance service offerings.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or in-person.
• Provide accurate information regarding products and services to assist customers effectively.
• Maintain organized files and records of customer interactions and transactions.
• Manage front desk operations, greeting visitors and directing them appropriately.
• Assist with administrative tasks as needed, including scheduling appointments and managing office supplies.
• Collaborate with team members to resolve customer issues and improve service delivery.
• Uphold company policies and procedures while ensuring compliance with relevant regulations.

Requirements

• Previous experience in customer support or a related field is preferred.
• Familiarity with office management practices and procedures is advantageous.
• Strong time management skills to prioritize tasks effectively in a fast-paced environment.
• Experience as a dental or medical receptionist is a plus but not required.
• Proficiency in phone etiquette to handle calls professionally.
• Bilingual abilities are highly valued, enabling effective communication with diverse clientele.

Nice-to-haves

• Experience as a dental or medical receptionist is a plus but not required.

Benefits

• Health insurance
• Dental insurance
• Paid time off