Implementation Project Manager I, II or III

$57,000 - $104,000/Yr

Astound Broadband - Tacoma, WA

Full-time - Entry Level

Tacoma, WA

Telecommunications

About the position

Astound Broadband is currently searching for an Implementation Project Manager for our Cell Back Haul Team. This position is responsible for assisting the experienced Implementation Project Managers (IPM's) with completion of the internal tasks related to service delivery. This position will have some customer contact, but will more often work with internal teams; both within the IPM department, and with other departments that are part of the service delivery system. The primary position responsibilities will include, but are not limited to: Assist the IPM team by completing tasks including: Onboarding new orders, Order assignment, Submitting documentation for approval of capital funding, Completing the internal paperwork required to close out projects, Prepare documents using specific templates that may be required for customer notifications, or for internal distribution to communicate details about a specific order, Conduct research on existing customer services, Submit tickets for completion of tasks, Review data in the CRM and other systems, Learn how to use various software applications used by the IPM team, in addition to MS Office, Google Workspace apps and SmartSheets, Other duties as assigned.

Responsibilities

• Assist the IPM team by completing tasks including onboarding new orders
• Order assignment
• Submitting documentation for approval of capital funding
• Completing the internal paperwork required to close out projects
• Prepare documents using specific templates for customer notifications or internal distribution
• Conduct research on existing customer services
• Submit tickets for completion of tasks
• Review data in the CRM and other systems
• Learn how to use various software applications used by the IPM team
• Other duties as assigned

Requirements

• High School Diploma or equivalent
• 3+ years of equivalent, relevant work experience in project management
• Ability to communicate by telephone, correspondence, and in person
• Ability to communicate effectively and professionally
• Basic mathematics techniques
• Ability to sit for extended periods
• Ability to operate standard office equipment, to include personal computer, telephone, and other office machines

Nice-to-haves

• Bachelor's degree in Business or Construction Management preferred
• Previous experience in telecommunications sales support, order fulfillment or customer facing role
• Knowledge of CRM and/or project management software

Benefits

• Competitive compensation including base salary plus uncapped commissions plan
• 401k with employer match and immediate vesting
• Gas mileage reimbursement program
• Paid parental leave
• Tuition reimbursement program
• Employee discount program