Implementation Engineer

M7 Health•New York City, NY

3d•Hybrid

About The Position

About The Role We're looking for an Implementation Engineer to join our team. You will own the end-to-end integration process with health system customers across the full stack of systems M7 connects to: time and attendance platforms (UKG / Kronos), HRIS systems (Workday, ADP), and EMR platforms (Epic). This is a technically rigorous, externally-facing role for someone who can navigate a codebase, debug integrations across multiple platforms, and run a credible discovery call with a health system IT team in the same day. What defines this role is breadth across the health system integration landscape — paired with the discipline to drive complex deployments to completion across multiple customer environments simultaneously.

Requirements

3+ years of experience in technical implementation, integrations engineering, or forward-deployed technical roles, with hands-on ownership of multi-system deployments at health systems or healthcare SaaS companies.
Comfortable navigating a production codebase
Proficient in SQL
Experienced tracing logs in Datadog or AWS CloudWatch
Ability to deploy and configure integrations without a dedicated engineer supporting every task.
Hands-on experience with UKG/Kronos
Familiarity with API-based integration patterns across WFM, HRIS (Workday, ADP), and EMR (Epic) platforms.
Ability to run technical discovery sessions with health system IT teams
Ability to translate complex requirements into clean specs
Communicate clearly with both technical and non-technical stakeholders.
Track open items across multiple customer engagements, communicate status proactively, and drive to closure without being chased.

Nice To Haves

Background at a healthcare SaaS company or health system IT environment
Direct exposure to how large hospital networks manage integrations across WFM, HRIS, and EMR systems
Venture-backed startup experience
Comfortable operating in fast-moving environments with limited structure

Responsibilities

Customer-Facing Integration: Own the end-to-end integration configuration process with health system customers, from requirements gathering through deployment and ongoing support
Serve as the primary technical point of contact for active integration implementations
Run discovery conversations with health system IT teams to understand technical environments, data formats, and constraints
Build and maintain a repeatable framework for scoping and onboarding M7's integrations at new customer sites, including intake templates, requirements docs, and technical checklists
Commercial Support: Serve as the technical integration expert in prospect conversations, RFP responses, and integration-focused discovery calls
Credibly answer how M7's time and attendance, HRIS, and EHR integrations actually work in a room with a health system IT director
Technical Deployment and Reliability: Debug integration failures, trace data issues, and diagnose incidents; escalate to engineering with clear reproduction steps and log context
Navigate the codebase to understand integration logic; use SQL, Datadog, and AWS CloudWatch to investigate reported issues
Own customer-facing communication through resolution
Product and Process Contribution: Surface patterns from customer engagements that should inform the integrations roadmap
Partner with the integrations team to QA new features before deployment to existing customers
Document integration configurations, known issues, and deployment guides to broaden M7's institutional knowledge