Immigration Services Assistant (OA)

About the position

The Immigration Services Assistant (OA) position is located within the Fraud Detection and National Security Directorate at the National Benefits Center. The role involves supporting the Adjudication Services Process by assisting Immigration Services Officers, conducting security checks, and ensuring the integrity of information through data analysis and report preparation. The assistant will also provide direct customer service and manage various files and databases.

Responsibilities

• Perform analysis on files, reports, and information systems to update information and maintain data integrity.
• Support Immigration Officers and provide customer service in accordance with DHS/USCIS laws and policies.
• Respond to inquiries using various USCIS databases and electronic systems.
• Manage systems to ensure they are current and accurate, completing necessary processes.
• Scan documents for storage or retrieval and maintain compliance with file management procedures.
• Utilize advanced functions of word processing software, including Microsoft Office products.

Requirements

• Must be a U.S. Citizen or U.S. National to apply.
• Successfully pass a Background Investigation including financial disclosure.
• Pass a drug screening.
• Typing certification of at least 40 words per minute is required.
• Knowledge of general office automation software, practices, and procedures is necessary.

Nice-to-haves

• Experience in a federal government role is preferred.
• Familiarity with USCIS laws and policies is advantageous.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• Life insurance coverage
• Long-term care insurance
• Retirement plan
• Thrift Savings Plan (similar to a 401(k))
• Flexible Spending Account
• Employee Assistance Program
• Personal leave days
• Paid federal holidays
• Flexible work schedules
• Telework options
• Tuition reimbursement
• Transportation subsidies
• Uniform allowance
• Health and wellness programs
• Access to fitness centers
• Employee training and developmental opportunities