Imaging Support Specialist - Full Time - Days

Best Care•Council Bluffs, IA

5d•Onsite

About The Position

This role provides clerical support to the Imaging Department and safely transports patients throughout the hospital. The Imaging Support Specialist promotes positive relations with patients, visitors, families, physicians, customers, and co-workers through excellent communication and service. Responsibilities include acting as a receptionist, managing departmental information, assisting with patient care areas, transporting patients, and performing clerical tasks such as downloading CDs and preparing imaging studies for electronic transmission.

Requirements

High school diploma, General Educational Development (GED), or equivalent required.
6-12 months previous customer services experience preferred.
Previous patient care contact preferred.
Skilled in critical thinking, problem solving, and sound judgment.
Strong verbal communication skills for positive interaction with staff and customers required.
Customer service skills necessary to provide service excellence through verbal and written communication.
Ability to operate a computer keyboard, mouse, and navigate standard office applications (Microsoft Word, Excel, Outlook).
Knowledge of medical terminology.
Ability to provide quality customer service.
Ability to operate general office equipment including multi-line phone system and proper phone etiquette.
Ability to transport/escort patients and guests/family members safely to appropriate locations.
Ability to multi-task and work independently with interruptions.

Nice To Haves

Completion of Medical Terminology preferred.
Current American Heart Association Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.

Responsibilities

Promotes positive relations when interacting with patients, visitors, families, physicians, customers, and co-workers.
Acts as receptionist for the department, handling incoming and outgoing information in person and by telephone.
Takes reports from other departments without error and reports vital information to the appropriate staff immediately.
Obtains information for physicians and provides prompt response and follow-up.
Notifies the technologist in the performing area that their outpatient has arrived and checks in scheduled appointments.
Assists with maintenance and orderliness in the patient care areas, keeping transport equipment clean and orderly.
Transports patients to and from clinical, ancillary, and support areas, transferring patients to and from beds, wheelchairs, or stretchers.
Follows established departmental policies and procedures, Standard Safety Precautions and uses exceptional customer service.
Verifies that the patient identification bracelet is correct and/or seeks assistance to obtain the correct bracelet.
Communicates with appropriate personnel regarding transportation of patients.
Completes inventory of supplies and materials, checks supply inventory and orders supplies according to par levels.
Monitors supplies for outdates and disposes of outdated material correctly.
Downloads CDs into the electronic health record.
Prepares imaging studies for continuation of care by creating a CD or electronic transmission through PACs.
Assures that requests for facsimile copies are referred to HIM.
Provides phone communication with selected department or agencies.
Demonstrates use of computer for performing tasks and confidentially managing electronic patient information.