iCare Advanced Analytics and AI, Product Line Owner

Sanofi • Cambridge, MA

1d

About The Position

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. At Sanofi, we’re committed to providing the next-generation healthcare that patients and customers need. It’s about harnessing data insights and leveraging AI responsibly to search deeper and solve healthcare challenges and unmet needs sooner than ever before. Join the Digital Global Business Unit focused on delivering the best-in-class personalized digital experience to customers and patients powered by data-driven decisions. This role will focus specifically on the digital experience of consumers and/or patients who could benefit from Sanofi specialty therapies. As part of the Patient/Consumer Advanced Analytics & AI team, you will be accountable to provide the data, systems and analytical tools to identify and resolve issues encountered by consumers/patients on their health journey. You’ll define the product strategy, lead a global team, and partner with cross-functional teams spanning Patient Support Services (PSS), Data Engineering, Data Science and more. The ideal candidate brings a deep background in Reporting & Analytics, GenAI/Agentic AI and Product leadership and possesses a passion for innovation, clear communication, and driving measurable business impact. This is a highly visible role that requires strong strategic thinking, stakeholder influence, and the ability to translate complex data into clear, compelling narratives for both business and technical audiences. As the iCare Advanced Analytics (AA) & AI Product Line Owner you will lead Sanofi’s Patient Support Services Digital Advanced Analytics & AI portfolio globally with a focus on the US. That includes: Enabling Patient Support Services reporting and ad-hoc analysis, providing insights to leadership for all relevant specialty therapies on patient journey bottlenecks Scaling iCare Analytics outside of the US with a focus on measuring impact Leading the transition from Business Intelligence to GenAI/Talk-To-Data Governing the Snowflake data warehouse containing all relevant datasets associated with our patient support ecosystem (Aggregated Patient Files, Patient Relationship Management (PRM) and connected Digital Therapeutic applications (Dtx)) which requires the utmost integrity in governing sensitive privacy related information Right sizing and managing a team of internal and external resources Identifying and incorporating AA & AI innovations to remove patient journey hurdles About Sanofi: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business/Data Analytics or similar field
• 10+ years of experience working in Reporting/Analytics
• 3+ years of people leadership experience in cross-functional and global settings
• Proven track record of leading successful AI/analytics product delivery in complex organizations
• Ability to rapidly understand key business processes and their corresponding data flows
• Proficiency in reading, evaluating SQL logic and corresponding output
• Knowledge of KPIs, hierarchies, and the understanding of data relationships
• Understanding of Snowflake data warehouse architecture and capabilities
• Experience in driving the use of AI/Gen-AI for efficiency gains (quality, speed of delivery) as well as leveraging Gen-AI on structured data (talk-to-data)
• Experience in prompt engineering
• Experience developing semantic layers
• Experience building agentic frameworks
• Understanding of US healthcare data / claims data
• Track-record of problem-solving & overcoming roadblocks in a complex environment, with a “get things done” mindset
• Strong cross-functional leadership & influencing skills including an ability to work efficiently cross-functionally with: Internal/external data engineers to test outcomes and recommend enhancements Business stakeholders to understand business priorities and pull through digital solutions
• Proven ability to build credibility and trust with business stakeholders: Translating technical complexity into business value and strategic impact Delivering on commitments and managing stakeholder expectations proactively Demonstrating business acumen and understanding of commercial/medical priorities
• Strong verbal and written communication skills

Nice To Haves

• 15+ years of experience working in Reporting/Analytics
• 5+ years of people leadership experience in cross-functional and global settings
• Pharmaceutical Patient Support Services experience, e.g., knowledge of healthcare data privacy & compliance regulations, PRMs
• Experience in Agile development processes and DevOps methodology / principals
• Proficiency in segmentation testing, A/B testing methodologies, and experimental design for impact assessments

Responsibilities

• Product Strategy & Ownership Define and execute the strategy for iCare AA & AI products, in alignment with GBU/PSS and digital priorities
• Own the end-to-end product lifecycle: vision, design, build, rollout, operations, and continuous improvement
• Develop and manage the product roadmap, budgets, resource allocation, and localization across brands and markets
• Define and track success metrics for all iCare AA & AI products
• Ensure value realization through performance tracking and product evolution
• Cross-Functional Leadership Drive stakeholder alignment and communication by translating complex technical concepts into compelling, business-relevant narratives for executive leadership, GBU/PSS partners, and cross-functional stakeholders
• Serve as a visible champion of iCare analytics and AI initiatives across the organization, influencing strategy, securing buy-in, and presenting product vision, roadmap, and outcomes to senior audiences
• Lead a team of product owners, data analysts and collaborate closely with GTMC, brand teams, market stakeholders, and external partners
• Drive structured ways of working to maximize value delivery and operational efficiency
• Compliant Analytics & AI Product Development Design and deploy AI and analytics products that enhance insights for Patient Support Services
• Collaborate on AI/analytics strategy, use case identification, and platform/tool development with GTMC Data & Insights
• Oversee the automation of reporting workflows to improve speed, scalability, and accuracy
• Ensure compliance with relevant regulatory standards in all reporting and data activities
• Implement quality control practices to maintain high data reliability and integrity.
• Ensure ethical use of patient and caregiver data in compliance with privacy regulations (e.g., GDPR, HIPAA), in collaboration with Legal and Compliance.
• Continuous Improvement Drive innovation and business transformation by fostering a culture of problem-solving, experimentation & agility
• Continuously evaluate new technologies and methods to improve product performance and business outcomes
• Push on conventional wisdom with a strong point of view; take the initiative and offer creative solutions

Benefits

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level