I.T. Lead – Raymond James Stadium
About The Position
Legends Hospitality is seeking a part-time IT Lead to provide Point-of-Sales (POS) support for Legends Hospitality concession locations at Raymond James Stadium in Tampa, Florida. The position’s primary focus is event-day support for POS terminals, I.T. related infrastructure and leading fellow team members to maintain operational readiness. This is a part-time position, with hours allocated based on the event schedule. This is an ideal opportunity for an experienced I.T. professional seeking a part-time position in the point-of-sale or IT field. The person who fills this position will succeed if they are available to work flexible hours in a fast-paced, dynamic environment with changing priorities. Event attendance is of primary concern. Applicants should be able to work weekends and evenings or whenever an event is scheduled.
Requirements
- Availability to work evenings and weekends for all events at the stadium
- Must be available for all Tampa Bay Buccaneers games and all major events.
- Experience in the IT field and Staff training
- Experience with POS systems
- Ability to work independently and come up with solutions on the fly in high-pressure situations
- Ability to walk/transport yourself the equivalent of 10,000+ steps at an event (you will not be sitting at a desk)
- Ability to communicate quickly and efficiently via SMS text/Radio
- Ability to lift 30 pounds to move POS equipment as required by the event
Nice To Haves
- Some weekday availability is a plus
- Experience in hospitality a plus
Responsibilities
- Coordinate service in a designated area and assist in directing I.T. Staff assigned.
- Train and mentor new staff
- Monitor stands for consistency of operations during events.
- Ensure that guests are receiving the best possible experience and are satisfied with their visit.
- Assess and prioritize issues and requests accordingly to minimize operational impact.
- Provide level 2 support for all point-of-sale system problems and escalate when necessary
- Conduct stadium walk-through to ensure all systems are operational prior to and during all events
- Replacement of defective hardware before, during, and after events
- Diagnosis of software errors versus hardware breakage
- Conduct basic network troubleshooting
- Aid in cable management efforts and maintain the neat appearance of POS register areas
- Maintain a thorough knowledge of the organization and adhere to all standards and practices
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
