This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
This position involves handling inbound calls related to insurance servicing questions, primarily concerning home owners insurance. The role requires the ability to multi-task across various systems to research and document calls, ensuring that both internal and external standards are consistently met. The first 30 days will be fully on-site for training, followed by a hybrid schedule based on meeting adherence, quality, and attendance expectations. The position offers a pay range of $17.00 - $18.50/hr, with additional bonuses for those working specific shifts and meeting attendance and quality criteria.
Responsibilities
- Handle about 35-45 inbound calls per day regarding insurance servicing questions.
- Respond to inquiries from borrowers, insurance agents, and financial institutions.
- Address payment and coverage questions related to home owners insurance.
- Multi-task between various systems to research and document phone calls.
- Ensure quick and accurate responses while meeting internal and external standards.
- Utilize problem-solving skills to resolve issues professionally.
Requirements
- Ability to handle a high volume of inbound calls.
- Strong problem-solving and resolution skills.
- Ability to multi-task effectively.
- Professional demeanor in handling calls.
Benefits
- Medical, dental & vision insurance.
- Critical Illness, Accident, and Hospital insurance.
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.
- Voluntary Life & AD&D insurance for employees and dependents.
- Short and long-term disability insurance.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time Off/Leave (PTO, Vacation or Sick Leave).
