Coolsys - Maple Valley, WA

posted 2 months ago

Full-time - Mid Level
Maple Valley, WA
Specialty Trade Contractors

About the position

CoolSys is a market-leading indoor environment solutions company with over 150 years of experience, headquartered in Southern California. We specialize in a full spectrum of best-in-class services, including HVAC and refrigeration installations, remodels, service and maintenance, as well as energy solutions encompassing controls and lighting. Our clientele spans various sectors, including retail, commercial, food service, educational, healthcare, and industrial markets. We pride ourselves on our commitment to hiring great people, which we believe is the foundation of everything we do. In this role, you will manage the Service Profit and Loss (P&L) for assigned branches, forecast manpower requirements, and effectively prioritize customer calls while advising dispatch accordingly. You will ensure that customer requirements are met and that calls are completed in a timely manner. Additionally, you will oversee the procurement of parts and supplies, maintain communication with customers, and resolve any issues that may impact customer satisfaction. Your responsibilities will also include managing and maintaining fleet, parts, and materials inventory, developing long-term relationships with customers and subcontractors, and ensuring compliance with service policies and procedures. As a leader, you will communicate company direction, set expectations, and hold your team accountable for results. You will be responsible for interviewing, selecting, hiring, and overseeing the onboarding of supervisors, team leads, and technicians. Your role will also involve managing performance, providing training, coaching, and performance feedback to your team, and using metrics to drive accountability and performance. Ensuring the safety of all employees through the proper use of Personal Protective Equipment (PPE) and adherence to safe behavior is also a critical aspect of this position.

Responsibilities

  • Manages the Service P/L for assigned branch(s).
  • Forecasts manpower requirements.
  • Effectively prioritizes customer calls and advises dispatch accordingly.
  • Ensures customer requirements are followed and calls are completed on a timely basis.
  • Ensures customer rules are accurately adhered to and approves work orders.
  • Reviews dashboards and financial reports and takes appropriate action.
  • Oversees the procurement of parts and supplies.
  • Maintains communication with customers and ensures their expectations are met.
  • Resolves issues or problems that impact customer satisfaction.
  • Manages and maintains fleet, parts and materials inventory, and resolves discrepancies or problems in a timely manner.
  • Develops and maintains long term relationships with customers and subcontractors.

Requirements

  • 10+ years of experience in the refrigeration/HVAC service, commercial construction, or a related industry, with previous managerial experience.
  • Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
  • Proficiency in understanding and managing P&L.
  • Demonstrated business acumen.
  • Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multitask.
  • Ability to solve problems and apply good judgment.
  • Excellent verbal/nonverbal and written communication and presentation skills.
  • Communicates company direction, sets expectations and holds team accountable for results.
  • Provides leadership, builds a collaborative team and rewards accomplishments of the team.
  • Interviews, selects, hires, and oversees onboarding of supervisors, team leads and technicians.
  • Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume.
  • Manages performance and provides training, coaching and performance feedback to Supervisors, Team Leads and Technicians.
  • Uses metrics to drive accountability and performance.
  • Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc.
  • Ensures use of PPE and the application of safe behavior, including driving, by all employees.
  • Ensures customer service and quality of work meets customer requirements and Source standards.

Benefits

  • Competitive pay
  • Medical, Dental, Vision and Prescription coverage
  • Paid vacation and holidays
  • 401(K) match
  • Life insurance, AD&D and long-term disability
  • Tuition reimbursement
  • Opportunities available nationwide
  • Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
  • Pet Insurance
  • Legal Plan, and ID Theft Protection
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