American Residential Services - Manassas, VA

posted 29 days ago

Full-time - Entry Level
Manassas, VA
5,001-10,000 employees
Specialty Trade Contractors

About the position

The scheduler provides support services by scheduling installation jobs and coordinating administrative activities so that work can begin on schedule with minimal problems and be completed within expected timeframes. Maintains records and data on work performed and supports good customer relations by responding to customer questions.

Responsibilities

  • Receives calls from customers or builders and coordinates service or installation schedules.
  • Prepares appropriate documentation and entry to activate and place scheduled work into system.
  • Prepares materials lists for scheduled work and coordinates orders/delivery with appropriate department or vendor.
  • Communicates with customers and departmental personnel via telephone, email, and/or written correspondence to answer inquiries and provide information.
  • Works to resolve customer issues/complaints.
  • Prepares employee schedules according to work load.
  • Prepares regular reporting of jobs in progress, backlog revenue and other departmental data.
  • Coordinates inspections after work is completed.
  • Provides liaison with inspectors on failed inspections to coordinate corrective actions and re-inspections, as necessary.
  • Maintains data such as permits and/or completed inspections relating to working job orders.
  • May provide quotes on certain types of jobs over the telephone and schedule sales calls.
  • May invoice completed work, process lien forms or releases and call for payments when bills are overdue.

Requirements

  • HS diploma, or GED equivalent, is required.
  • Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
  • Previous experience in customer service is desired.
  • Basic computer skills and strong communication/interpersonal skills are required.
  • Previous experience in service or dispatching is desired.
  • An understanding of air conditioning/heating and/or plumbing are preferred.

Benefits

  • Access to insurance available at 31 days of employment
  • Low-cost Medical Insurance options, starting at $5 per week
  • Dental and Vision Insurance options
  • Health Savings Account or Flexible Spending Account
  • 401(k) with company match
  • Paid Time Off & Holiday Pay
  • Company paid life insurance
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