Human Services Technician

$32,332 - $47,355/Yr

Texas Health and Human Services - El Paso, TX

Part-time,Full-time - Entry Level

El Paso, TX

10,001+ employees

Social Assistance

About the position

The Human Services Technician III position at the Texas Department of Family and Protective Services (DFPS) involves assisting agency staff in providing essential human services to families involved in Child Protective Services (CPS) cases. This role includes supervising visitations between parents and children, providing transportation for clients, and performing various clerical functions. The technician will interact with DFPS staff, community organizations, and the public to ensure the well-being of children and families in need.

Responsibilities

• Provides transportation for clients to and from appointments as requested by caseworkers and/or Unit Supervisor.
• Observes and/or supervises parent and child visits.
• Completes appropriate forms and documentation concerning client contact including data entry into IMPACT and other agency systems.
• Maintains outgoing paper and/or electronic appointment calendar for scheduling requests made by caseworkers/supervisor.
• Performs various clerical duties such as typing, filing, faxing, copying, and answering/receiving telephone inquiries.
• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
• Attends work regularly in accordance with agency leave policy.

Requirements

• Graduation from high school or equivalent.
• One-year full-time social services, clerical, secretarial, administrative support, general office, or FPS experience.
• Ability to communicate effectively verbally and in writing.
• Ability to follow instructions and work effectively with others.
• Ability to effectively supervise children of various ages.
• Ability to operate a personal computer and basic office equipment.

Nice-to-haves

• Knowledge of Child Protective Services
• Knowledge of community resources

Benefits

• Excellent health benefits
• Discounts on products and services through the Discount Purchase Program
• Longevity pay
• Generous paid leave
• Access to the Wellness program
• Lifetime retirement annuity
• Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas