About the position
The Human Service Program Consultant II (HSPC II) is funded by the Health Resources and Services Administration (HRSA) grant. This position is responsible for providing unique, specialized case management services to pregnant women; parents of at-risk infants and women between pregnancies (interconception) to coordinate service delivery. Conducts assessments of client's total medical and social needs, including advocacy, referrals, counseling and guidance, and all other aspects of Maternal Child Health Programs. Providing care coordination services to participants of the Bellies, Babies and Beyond program (BBB), which includes pregnant and inter-conception women, infants and their families by providing knowledge, encouragement, linkages, and support to maximize families' health, well-being, and self-sufficiency. This position is also responsible for striving to assure each participant's continued involvement in prenatal and child health care as well as other needed community and Bellies, Babies and Beyond services, through actively engaging the participant and building on the families' strengths, assets and goals. Referring fathers to the Fatherhood program when necessary. The professional will conduct outreach, plan and coordinate health care services for identified high risk participants via telephone calls, home visits, office visits, or a mutually agreed upon location to assist with continuity of care.
Responsibilities
- Provides case management services through home visitations to pregnant women; parents of at-risk infants and women between pregnancies (interconception) to coordinate service delivery.
- Establishes rapport and develops relationships with families starting with program entry.
- Identifies, evaluates, and assesses with family strengths, resources, needs, and priorities.
- Facilitates planning and problem solving with participants and families.
- Provides information, education, and encouragement to inform and/or motivate families to change situations placing them at risk.
- Promotes self-sufficiency and healthy outcomes through encouragement and motivation.
- Reinforces health care regimen, anticipatory guidance, supporting home safety, enhancing parent-infant interaction, promoting continuation in health care promoting health literacy, and managing behavior concerns by utilizing evidenced based curriculums and approaches.
- Provides information and referrals to community resources.
- Develops and monitors the plan of care to assure that the concerns of families are addressed, and to promote a healthy birth outcome.
- Provides and documents required client contacts, initial interview assessments, service plan development, referrals and case closure reports.
- Coordinates, implements, and documents client services in accordance with established timeframes, policies, and procedures specified in the BBB service plan and CareWare system.
- Collaborates with other providers to assure continuity and coordination of care and advocates on behalf of the participant.
- Participates in staff development and training programs for project; participates in team activities and meetings to coordinate, review and recommend best practices.
- Accurately codes and documents services, education and other pertinent information in participant’s electronic record.
- Completes and submits all administrative documents.
- Compiles and reconciles data and other information into reports as required.
- Performs related work as required.
Requirements
- A bachelor’s degree from an accredited college or university or higher in social work, social sciences (psychology, human services, biology, sociology) or a health-related field as nursing, health education, health planning or health care administration.
- Three years of verifiable professional experience in providing social work, health education, nursing or counseling services.
- Fluent in speaking Creole and communicating both verbally and written in proper English.
- One year of verifiable professional experience conducting interviews or assessments of clients in a Health or Social Services setting.
- Requires the incumbent to conduct work in the field at various locations throughout Orange County. In absence of a county vehicle, you must have access to personal transportation.
- Currently have a valid FL driver’s license or state identification card OR a valid driver’s license from another state (you will be required to get a FL driver license within 30 days of hire).
- Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency.
Nice-to-haves
- One year of verifiable professional experience in conducting home visits with clients.
Benefits
- Annual and Sick Leave benefits
- Nine paid holidays and one Personal Holiday each year
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
