About the position
The Human Resources Manager - Production Support is a mid-level HR role focused on delivering day-to-day HR guidance and support to production teams at our Mesa, AZ and Greenville, NC facilities. This role serves as a key partner to production managers and frontline leaders, with a strong focus on hourly workforce needs, employee relations, and consistent presence on the production floor. While this role collaborates with upper management and the broader HR organization, its primary responsibility is to support a high-performing, safe, and engaged production workforce. This role helps align business objectives with employee needs while ensuring compliance with HR policies and employment law. The HR Manager helps foster a culture of accountability, empowerment, and operational excellence.
Responsibilities
- Serve as the primary HR partner for production managers, frontline leaders, and hourly employees across the Mesa, AZ and Greenville, NC sites.
- Maintain regular visibility on the production floor to build trust, ensure strong communication, and proactively address workforce issues.
- Support employee relations efforts by advising on conflict resolution, disciplinary action, attendance, and other policy-related matters.
- Guide and coach frontline leadership on effective people management practices, including performance management, development planning, and employee engagement.
- Collaborate with site leadership on workforce planning, staffing needs, and succession planning for hourly roles.
- Monitor and analyze key workforce metrics (e.g., turnover, absenteeism, engagement) to inform HR strategies and improve site performance.
- Partner with the HR team and site managers to support organizational design and change initiatives at the operational level.
- Lead or support hourly employee talent reviews and development conversations.
- Ensure consistent administration of HR policies and adherence to federal, state, and local employment laws.
- Oversee hourly recruiting processes in partnership with the site-level HR Generalist and corporate recruiting team; directly manage salaried recruiting needs at the site level.
- Participate in investigations, exit interviews, and other employee experience touchpoints.
- Drive HR programs that reinforce a strong production culture focused on quality, accountability, and continuous improvement.
- Support HR projects and initiatives as required by the business or HR function.
Requirements
- Bachelor's degree in Human Resources, Business Administration, or related field required.
- 5-7 years of progressive HR experience, preferably in a manufacturing or production environment.
- Strong working knowledge of employee relations, employment law, and HR best practices.
- Ability to build relationships across all levels of the organization, especially with hourly employees and frontline leaders.
- Comfortable working independently in a multi-site environment and spending consistent time on the production floor.
- Demonstrated experience handling sensitive HR matters with discretion and professionalism.
- Strong interpersonal and communication skills with a hands-on, approachable leadership style.
- Ability to travel periodically as needed.
Nice-to-haves
- Strong verbal and written communication skills with the ability to build effective relationships across all levels of the organization.
- Comfortable leading cross-functional discussions and promoting open, two-way communication between HR and leadership.
- Skilled in coaching and supporting both managers and employees through training, feedback, and everyday interactions.
- Able to manage multiple priorities and projects with strong time management and follow-through.
- Highly organized with strong attention to detail.
