Human Resources Associate - Records and Compliance

$37,669 - $37,669/Yr

Georgia Southern University - Statesboro, GA

Full-time

Statesboro, GA

Educational Services

About the position

The Human Resources Associate - Records and Compliance at Georgia Southern University is responsible for delivering first-tier customer service support on various HR matters. This role serves as the initial point of contact for inquiries from both internal and external stakeholders, providing administrative support and ensuring compliance with relevant laws and university policies.

Responsibilities

• Monitor and respond to Human Resources inquiries providing accurate, consistent and timely responses or redirect the inquiry if it needs to have someone else respond
• Track inquiries, issues and transactions and request and communicate resolutions and updates using ticket management tools and other tracking tools
• Assist HR Managers with the development of standard operating procedures; Provide input to update and maintain knowledge base, FAQs, solutions and troubleshooting guides
• Input data in various platforms to maintain employee records and process new hires
• Process personnel actions within HRIS, to include but not limited to Pay Rate Changes, Reporting Changes, Reappointments, Terminations, etc.
• Manage documents for appropriate retention. Scanning to electronic format, if necessary
• Build and maintain relationships with campus constituents
• Interact with University departments such as Budgets and Payroll to facilitate the completion of any duties
• Ensure compliance with federal and state laws and regulations and University and USG policies and procedures
• Ensure compliance with departmental Standard Operating Procedures

Requirements

• High school diploma or equivalent
• One (1) or more years of related work experience

Nice-to-haves

• Specialized knowledge in Human Resources
• Ability to input data into HR systems with a high level of accuracy and efficiency
• Experience explaining employee policies and procedures
• Experience with customer service

Benefits

• $18.11 per hour
• Non-exempt position paid on a bi-weekly basis