Human Resource Generalist

Children's Minnesota•MN and WI Remote, MN

2d•Onsite

About The Position

The Human Resources department at Children's partners with the employees and the managerial staff to provide services such as recruitment and staffing, employee services (benefit, compensation, retirement, and payroll processing), labor relations, HRIS program development and implementation, and organizational development. The HR Generalist supports the administration of all HR services. Responsible for leave of absence and benefits administration and delivering exceptional customer service to our employees, managers, and HR partners. The HR Generalist must be familiar with and applies the policies, plan documents and procedures of Children's in order to make leave and benefit determinations, answer customer inquiries and resolve any issues. The HR Generalist will be responsible for phone coverage of the Employee Service Center where they provide employees information on a wide variety of HR topics and triage calls to the appropriate center of excellence (COE) when needed. Other responsibilities include leave of absence and benefit administration, COBRA administration, life event status changes, benefits billing, and retro benefit processing; employee status changes and reporting relationship changes and entering data into the operation systems; exhibit good customer service and de-escalation skills and follow through within required time periods.

Requirements

Two-year AA degree or three years HR background w/o degree.
Three years of HR Generalist experience with emphasis on benefits, disability claims or leave administration experience.
Knowledge of federal, state and local regulations and compliance requirements affecting employee leave of absence and benefits programs including, but not limited to: FMLA, state and local leave laws, Workers Compensation, health and welfare plans, retirement plans, COBRA and Qualified Life Events.
Strong understanding of and ability to administer leave cases and benefits in accordance with Children's payroll practices, procedures and benefits plans.
Ability to work with a high sense of urgency and provide exceptional customer service.
Ability to manage complex and escalated issues with confidence and results.
Able to adapt to changing and often ambiguous circumstances.
Must maintain confidential information.
Proficient in Microsoft Excel and Word.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Supports the administration of all HR services.
Responsible for leave of absence and benefits administration.
Delivers exceptional customer service to employees, managers, and HR partners.
Applies policies, plan documents, and procedures to make leave and benefit determinations.
Answers customer inquiries and resolves issues.
Provides phone coverage for the Employee Service Center.
Provides employees information on a wide variety of HR topics.
Triage calls to the appropriate center of excellence (COE) when needed.
Administers leave of absence and benefits.
Administers COBRA.
Processes life event status changes.
Handles benefits billing and retro benefit processing.
Processes employee status changes and reporting relationship changes.
Enters data into the operation systems.
Exhibits good customer service and de-escalation skills.
Follows through within required time periods.