HR Services Supervisor

$86,650 - $120,033/Yr

DLA Piper - Austin, TX

Full-time - Mid Level

Remote - Austin, TX

Professional, Scientific, and Technical Services

About the position

The HR Services Supervisor is responsible for effectively managing HR inquiries from the firm's lawyers and business professionals, including ensuring prompt and accurate replies and an exceptional engagement experience. This role oversees the daily operations of the HR Services team, balancing and prioritizing workload, and meeting or exceeding service level agreements and satisfaction goals.

Responsibilities

• Provide coaching, training, mentoring and professional development to a team of coordinators. Responsible for providing performance feedback on a regular basis.
• Monitor and evaluate individual and team performance, ensuring quality standards and service level agreements (SLAs) are met or exceeded.
• Analyze team workload, identify opportunities for workflow improvement and escalate recommendations. Manage the day-to-day work delegation and prioritization of team support.
• Serve as a point of escalation for complex requests as well as an initial point of contact for partners, employees, former employees, and retirees on most transactional HR needs and requests.
• Develop and maintain comprehensive documentation for HR business processes and systems, including Knowledge Base articles, SOPs, templates, and escalation protocols.
• Manage the accuracy, accessibility, timeliness, and consistency of HR data. Monitor data quality and define enrichment strategies.
• Build and maintain strong working relationships with HR Centers of Excellence and administrative departments (ex. IT, Operations, Accounting, etc). Collaborate with groups to improve and streamline HR processes and systems, providing an exceptional user experience.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree in Human Resources or related field.
• 6 years' relevant work experience.
• 2 years' supervisory experience.

Nice-to-haves

• SHRM-CP or PHR certification preferred.
• Proficiency in English/Spanish, with fluency in reading, writing, and speaking.

Benefits

• Medical/dental/vision insurance
• 401(k)