Housing Advocate

About the position

As a Housing Advocate, you perform a wide variety of duties relating to working with vulnerable populations. As a TRH employee, you will be a part of a homeless shelter system that provides emergency shelter to over 1,000 individuals nightly, and permanent supportive housing to over 1,700 individuals each day. Working here, you will have an opportunity to assist people who are rebuilding their lives.

Responsibilities

• Provide quality customer service to clients who may be in need of resources in addition to a warm bed for a night.
• Observe and help regulate activities at the shelter, ensuring rules and procedures are followed.
• Provide clear and specific information to residents and instruct residents of shelter rules/procedures.
• Assist in maintaining a clean and safe facility, identifying special needs, and referring needs to supervisor.
• Answer phones, take messages, and respond to the public.
• Operate as part of a team that strives to serve the homeless in the community.
• Assist in resolving conflicts that may arise among residents.
• Write incident reports where appropriate. Maintain records of resident stays and maintain an accurate shelter log.
• Provide occasional crisis intervention and emergency interface with community resources such as EMS and law enforcement.

Requirements

• High School Diploma or GED required.
• Excellent customer service skills with the ability to communicate effectively and handle difficult situations with professionalism and empathy.
• Ability to multitask and remain calm in demanding and unpredictable situations.
• Good computer skills.
• Ability to make sound decisions.
• Open to learning how to achieve exceptional boundary-setting skills and demonstrate the ability to set and maintain appropriate boundaries with guests.
• Ability to be culturally responsive and work with clients from different racial, socio-economic, and ethnic communities with respect and openness.
• Demonstrate an awareness of and sensitivity to diverse populations.
• Willing to accept supervision and direction as well as constructive feedback.
• Desire and ability to work as part of a diverse and dynamic team.
• Reliable and dependable.
• Willing to learn and develop the ability to work from a Trauma-Informed Care framework.
• Familiarity with the Housing First philosophy.
• Must pass a pre-employment background check and drug screen.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency