Houseperson / Runner- LSC

VALENCIA GROUP•Austin, TX

1d•Onsite

About The Position

We are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Requirements

Maintain cleanliness and organization in all work areas.
Display courteous behavior with guests and team members.
Report any unsafe conditions immediately.
Ensure hotel equipment is proper working condition.
Communicate effectively with others.
Works productively with a team.
Effective multitasking skills.
Composure and patience under pressure.
Skilled in working with multiple computer programs.
Must be comfortable using devices to communicate with team members and to complete checklists daily (i.e. Alice system.)

Nice To Haves

Hotel Operations or Customer Service preferred.

Responsibilities

Deliver clean linens, towels, amenities, and supplies to housekeeping closets and work areas throughout the hotel.
Respond promptly to requests from Room Attendants, Supervisors, and management for supplies, equipment, and guest items.
Collect and transport soiled linens, trash, and recycling from guest floors to designated areas.
Maintain cleanliness, organization, and proper stock levels in housekeeping closets, storage rooms, and linen areas.
Assist with the setup and breakdown of rollaway beds, cribs, and other guest-requested items.
Deliver guest amenities and fulfill special guest requests in a timely and courteous manner.
Respond promptly to guest requests and assist with special cleaning needs as assigned.
Operate cleaning equipment safely and efficiently, ensuring all equipment is maintained in proper working condition.
Keep storage closets, housekeeping carts, and work areas clean, organized and properly stocked.
Attend required meetings.
Be extremely courteous to all customers and fellow employees.