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About the position
The Housekeeping Supervisor is responsible for supervising housekeeping staff to ensure that brand and hotel guest service and sustainability standards are met. This role involves training, scheduling, coaching, and supporting associates to perform in accordance with established standards and HHM core values. The supervisor will screen job applicants, hire new employees, and train staff to clean rooms efficiently. They will also communicate guest service scores to drive improvement and higher guest satisfaction, issue cleaning supplies and equipment, and occasionally assist with cleaning rooms. The supervisor will address performance and behavior concerns, supervise laundry employees if applicable, prepare work schedules, and follow sustainability guidelines related to HHM's EarthView program. Safety practices must be adhered to, including wearing protective equipment and following MSDS and OSHA standards. The supervisor may also assist in the breakfast area as needed and ensure overall guest satisfaction.
Responsibilities
- Supervise housekeeping staff to ensure brand and hotel guest service standards are met.
- Train, schedule, coach, and support associates.
- Screen job applicants and hire new employees.
- Train staff to clean rooms according to established standards.
- Communicate guest service scores to drive improvement.
- Issue cleaning supplies and equipment to associates.
- Occasionally clean rooms or assist staff with cleaning.
- Address associate performance and behavior concerns.
- Supervise laundry employees if applicable.
- Prepare work schedules for associates or provide vendors with anticipated occupancy.
- Follow sustainability guidelines related to HHM's EarthView program.
- Practice safe work habits and wear protective safety equipment.
- Assist in the breakfast area as needed.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Requirements
- High School diploma preferred.
- Previous housekeeping experience or equivalent training required.
- Previous supervisory responsibility preferred.
Benefits
- Competitive wages for full time and part time opportunities.
- Medical, Dental and Vision Health Insurance.
- Paid Time Off.
- 401k Company Match.
- Free Basic Life Insurance.
- Travel Discounts.
- Commuter Transit and Commuter Parking Benefits.
- Employee Assistance and Wellness Program.
- Educational/Professional Development.
- Referral Bonus Program.
