Trump Hotel Collection - Doral, FL

posted about 1 month ago

Full-time - Entry Level
Doral, FL
Accommodation

About the position

The position involves supervising, training, and inspecting the performance of assigned Room Attendants, Turndown Attendants, and Housemen at Trump National Doral Miami. The supervisor is responsible for ensuring that all procedures are completed to the hotel's standards, promoting customer satisfaction, and maintaining cleanliness and service standards throughout the hotel.

Responsibilities

  • Ensure customer satisfaction from arrival to departure in accordance with standards and procedures manual.
  • Promote and recognize opportunities to provide guest service above and beyond all expectations.
  • Monitor correct handling of all guest requests.
  • Ensure that cleanliness and service standards are maintained in all areas of responsibility.
  • Work closely with the engineering department by reporting all work orders as soon as possible.
  • Monitor and maintain a safe environment for all employees.
  • Provide daily updates to the Director of Housekeeping on progress and status of each area of responsibility.
  • Complete all required forms (room status, discrepancy, late check outs, employee competencies and reviews, lateness and absenteeism daily).
  • Maintain correct inventories of all OS&E items.
  • Complete all special projects in a timely manner.
  • Be an active team player with a hands-on approach when manpower is in shortage.
  • Ensure all equipment and cleaning supplies are used correctly and in accordance with safety and security standards to guarantee employee safety.
  • Inspect all late check outs, VIP turndown, and random turn downs nightly on PM shift.
  • Assist Director of Housekeeping in all employee motivational and training programs.
  • Train employees in maintaining clean, organized, and properly stocked work areas and equipment.
  • Train employees to be perfectly groomed at all times.
  • Train and monitor room attendants daily to ensure that standards of service and cleanliness are understood and followed.
  • Communicate accurate information actively and in a timely manner to all colleagues.
  • Give feedback to employees in a positive and encouraging manner in order to maintain an overall high performance.
  • Recognize and report all missing, damaged, or sub-standard fixtures and equipment.
  • Inspect all assigned guestrooms, both occupied and vacant.
  • Ensure all items are in place in guestrooms.
  • Monitor and maintain perfect cleanliness in all public areas responsible.
  • Monitor and maintain all back of the house areas.
  • Use correct cleaning chemicals for designated surfaces according to OSHA regulations.
  • Assign all rooms needed to be serviced to the room attendant under direct supervision.
  • Inspect linen and linen closets, ice machines, hallways, elevators, and stairwells on a daily basis.
  • Assist the housekeeping manager in holding Daily Meetings (Trump Talk) for staff.
  • Assist with administering disciplinary action, as needed.
  • Reinforce training of all newly hired employees according to company policy and procedures.
  • Report and document damages to guest rooms, corridors, or equipment to housekeeping dispatcher.
  • Respond to guest comments, requests, and complaints and keep management apprised of outcome.
  • Inspect rooms, completed report turned in to housekeeping dispatcher and/or load into automated property management systems.
  • Monitor lost and found program.
  • Participate in monthly inventory and ordering monthly supplies.
  • Approve and perform room's inspection before it returns to inventory.
  • Responsible for performing daily room attendant inspections and housemen.
  • Ensure cleanliness standards throughout the hotel are in line with Trump National Doral Miami standards.

Requirements

  • High School graduate or equivalent preferred.
  • 1-2 years as Housekeeping Supervisor with experience in hotel preferred.
  • 4 or more years of hotel housekeeping experience.
  • Ability to communicate orally and verbally in English with staff and outside entities.
  • Read, write and speak English fluently; knowledge of other languages, especially Spanish is a plus.
  • Knowledge of inventories, scheduling, and productivity.
  • High school math level required.
  • Ability to communicate effectively with the public and other associates verbally and in written form.
  • Ability to understand commands, questions, and instructions from managers and co-workers.
  • Ability to inspect up to 96 rooms per day.
  • Ability to clean rooms, when needed.
  • Physically able to move and/or operate large objects, such as maid's carts, suite furniture, large carts of linen, vacuum cleaners, and boxes of inventory.
  • Ability to follow and enforce all hotel standards, including safety procedures/standards and able to recognize and act in emergency situations.
  • Ability to navigate through various computer applications.
  • Ability to communicate using a telephone, radio, and iPod device.

Nice-to-haves

  • Special licenses or certificates are not required but considered a plus.

Benefits

  • Full Time Position
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