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Hilton Grand Vacations - Orlando, FL
posted 5 days ago
Full-time - Entry Level
Orlando, FL
Administrative and Support Services
About the position
Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! We have open opportunities to provide you with an outstanding future as a part of our team. If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. We have a fun, encouraging culture with top notch training and benefits.
Responsibilities
- Assists management with daily job assignments for all team members.
- Assign and track assignment of all services and cleans for all housekeepers and supervisors and other team members.
- Answers departmental multi-line phones.
- Dispatches all guest requests to the units.
- Maintains room status and other pertinent information in computer system.
- Coordinates with front desk any discrepancies in room status.
- Assists management in administrative duties including filing, purchase order follow-up, faxing, maintaining records and attendance on team members as well as other clerical duties.
- Assists with departmental inventories, and scheduling shifts for team members.
- Dispatching and supervising guest services calls through paging and computer systems.
- Maintain tracking system for projects, such as GCPM, mattress rotation, patio deep cleans.
- Supervise late checkouts, VIP, Outstanding, special request arrivals.
- Occasionally lift boxes of approximately 25lbs.
- Regular attendance in keeping with guidelines established by the company and site are crucial to the successful performance of this position.
Requirements
- Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
- Adjust to schedule changes and cover shifts on short notice in order to meet business demands.
- Demonstrates excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner.
- A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
- Basic digital literacy
- Related experience
Nice-to-haves
- High school/GED
- 2 + years of related experience
- Excellent computer skills
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401K plan
- Paid Time Off (PTO) program
- Outstanding travel benefits
