About the position
The Housekeeping Admin provides administrative support to the housekeeping and maintenance leadership team ensuring smooth day to day operations within the resort. This role includes managing inventory, projects, communication with other departments and maintaining records.
Responsibilities
- Report to Housekeeping Office and PBX team at start of shift.
- Consistently offer professional, friendly, and engaging service.
- Assist with clerical tasks and ensure high level of cleanliness and service is delivered to resort guests.
- Monitor housekeeping supplies and manage stock levels to ensure all necessary material are available.
- Place orders for maintenance and housekeeping as needed and coordinate with suppliers.
- Maintain detailed record of housekeeping activities, inspections, guests' requests, any maintenance or cleaning issues.
- Coordinate responses to guest inquiries or special cleaning requests ensuring timely service and problem resolution.
- Act as a communication bridge between housekeeping, other departments such as maintenance, front office, accounting and vendors.
- Assist with QE inspections and support housekeeping team.
- Maintain complete knowledge of all Housekeeping services, outlets, hotel areas/features and hours of operation.
- Keep accurate records of stock levels and alert management of low inventory or excess stock.
- Conduct regular inventory audits to minimize losses due to theft, damage, or spoilage.
- Review purchase orders and ensure that they align with hotel needs.
- Communicate with vendors to confirm order details such as delivery times and quantities.
- Work with vendors to resolve discrepancies in orders or deliveries.
- Follow up on pending or delayed orders to ensure timely delivery.
- Process returns for damaged or incorrect items.
- Generate various operational reports for the coordination of the Housekeeping department.
- Track attendance and manage time-off records.
- Follow all safety and sanitation policies.
- Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Requirements
- Must be able to communicate in written and verbal form in English.
- Bilingual Spanish a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and housekeeping management software.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Excellent organizational skills.
