House Attendant

HHM Hotels - Southington, CT

- Entry Level

Southington, CT

Accommodation

About the position

The House Person is responsible for cleaning and maintaining public hotel areas according to established brand and hotel guest service and sustainability standards. This role is crucial in ensuring that guests have a pleasant experience during their stay by maintaining cleanliness and organization in guest areas. The House Person will also be involved in various tasks that contribute to the overall guest satisfaction and operational efficiency of the hotel.

Responsibilities

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Requirements

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.