About the position
The Guest Service Associate (GSA) delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures. The primary objective of the Guest Service Associate is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to seamless, high-quality guest experience.
Responsibilities
- Conduct vehicle damage inspections and document parking locations on claim tickets.
- Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures.
- Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
- Keep valet areas clean, organized, and presentable always.
- Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service.
- Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.
- Perform other tasks as needed to support the company's operational goals.
Requirements
- High school diploma or general education degree (GED); Customer service experience preferred.
- A valid driver's license and reliable transportation are required.
- Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
- Pass and maintain a clean background check.
- Provide exceptional guest service through professional communication, active listening, and personalized assistance.
- Follow company policies and procedures and adapt to changing work environments.
Benefits
- Health Benefits - Medical, vision and dental insurance - Upon eligibility
- 401K - Upon eligibility
- Supplemental Insurance - Life insurance and critical illness
- Bonus opportunities
- Internal leadership development program
- Continuous nationwide growth opportunities.
- Paid time off
- Paid training
- Tuition assistance through Bellevue University - Up to $5,250 per year
- Nationwide discounts through Perks at Work
- Military friendly employer
