Hotel Self-Park Manager - Gulf Coast (TX, LA, MS, AL)

Parking Management Company•Montgomery, AL

8d•$70,000 - $70,000•Hybrid

About The Position

The Hotel Self-Parking Manager is a hands-on leader responsible for coordinating multiple hotel self-parking accounts within a designated territory. This position places a strong emphasis on client relationship management, ensuring that each property’s needs are met while maintaining high operational standards. By supervising hourly associates, managing daily processes, and fostering solid client partnerships, the Manager helps drive consistent results and positive customer experience. The primary objective is to safeguard and grow each account by meeting clients’ expectations, delivering excellent service, achieving defined performance targets, and sourcing leads to our Sales Team. This entails nurturing client relationships, supervising on-site teams, monitoring revenue capture, and maintaining overall operational efficiency.

Requirements

A high school diploma or GED is required.
At least three years of supervisory experience in parking, hospitality, or a similar customer service field.
A valid driver’s license and reliable transportation are required.
Maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Passing and maintaining a clean background check.
Demonstrated ability to build trust, maintain strong relationships, and solve client concerns promptly.
Experience in scheduling, workflow optimization, and service quality monitoring.
Skill in hiring, training, and mentoring hourly associates.
Familiarity with basic revenue tracking, labor cost management, and issue-spotting.
Capacity to handle shifting priorities, resolve unexpected operational hurdles, and adjust work plans accordingly.
Comfortable with scheduling, revenue management, and communication tools relevant to multi-site parking operations.
Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required.
Employees may be required to use personal cell phones for work-related communication.
Must pass and maintain a clean background check.

Nice To Haves

Previous customer service experience is preferred.
Additional training or certifications in leadership or business management is beneficial.

Responsibilities

Serving as the main point of contact for each property, fostering open communication, promptly addressing concerns, and ensuring contractual obligations are met.
Building trust with hotel stakeholders and proactively seeking feedback to create strong, long-term partnerships.
Handling scheduling, staffing, and quality assurance at each location on a day-to-day basis.
Conducting frequent site visits to identify and resolve operational issues, such as equipment malfunctions or process inefficiencies.
Tracking site-level revenue, payroll, and expenses to highlight trends or irregularities.
Collaborating with the Regional Director on cost-control measures and accurate record-keeping.
Recruiting and training hourly associates, setting clear performance goals, and offering ongoing coaching.
Modeling professional behavior and upholding company policies to maintain a supportive environment.
Providing regular status updates, such as weekly summaries and performance reports, to the Regional Director.
Coordinating quickly with staff or leadership in emergencies or time-sensitive situations, potentially using personal devices.
Traveling to oversee performance, address challenges, and support new account launches.
Actively involving staff in planning, decision-making, and process improvement.
Maintaining an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Seeking and applying feedback from both internal and external customers.
Promoting a culture of quality and continuously working to enhance processes, services, and supervisory skills.
Attending required staff meetings and completing assigned training modules.
Working flexible hours when needed, particularly during financial close periods.
Occasional travel for financial reviews, audits, or corporate meetings.
Performing other tasks as assigned to support the company’s overall operational and financial objectives.