Hotel Self-Park Manager - Gulf Coast (TX, LA, MS, AL)

Parking Management Company•New Orleans, LA

7d•Onsite

About The Position

The Hotel Self-Parking Manager is a hands-on leader responsible for coordinating multiple hotel self-parking accounts within a designated territory. This position places a strong emphasis on client relationship management, ensuring that each property’s needs are met while maintaining high operational standards. By supervising hourly associates, managing daily processes, and fostering solid client partnerships, the Manager helps drive consistent results and positive customer experience. The primary objective is to safeguard and grow each account by meeting clients’ expectations, delivering excellent service, achieving defined performance targets, and sourcing leads to our Sales Team. This entails nurturing client relationships, supervising on-site teams, monitoring revenue capture, and maintaining overall operational efficiency.

Requirements

A high school diploma or GED is required.
At least three years of supervisory experience in parking, hospitality, or a similar customer service field.
A valid driver’s license and reliable transportation are required for this role.
Maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.
Demonstrated ability to build trust, maintain strong relationships, and solve client concerns promptly.
Experience in scheduling, workflow optimization, and service quality monitoring to keep daily operations running efficiently.
Skill in hiring, training, and mentoring hourly associates; maintaining a motivated, cohesive workforce.
Familiarity with basic revenue tracking, labor cost management, and issue-spotting to support stable site-level finances.
Capacity to handle shifting priorities, resolve unexpected operational hurdles, and adjust work plans accordingly.
Comfortable with scheduling, revenue management, and communication tools relevant to multi-site parking operations.
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.

Nice To Haves

Additional training or certifications in leadership or business management is beneficial.
Reimbursement for work-related phone usage will follow company policy.

Responsibilities

Serving as the main point of contact for each property, the Manager fosters open communication, promptly addresses concerns, and ensures that contractual obligations are consistently met.
On a day-to-day basis, the Manager handles scheduling, staffing, and quality assurance at each location.
Frequent site visits help identify and resolve operational issues—such as equipment malfunctions or process inefficiencies—while maintaining consistent standards of customer service.
The Manager tracks site-level revenue, payroll, and expenses to highlight trends or irregularities.
Collaborating with the Regional Director on cost-control measures and accurate record-keeping, the Manager ensures each site remains financially sound and aligned with budget expectations.
The Manager recruits and trains hourly associates, setting clear performance goals and offering ongoing coaching.
Modeling professional behavior and upholding company policies, the Manager maintains a supportive environment that promotes both employee satisfaction and strong customer service outcomes.
Regular status updates—such as weekly summaries and performance reports—keep the Regional Director informed of progress, challenges, and needs across all accounts.
In emergencies or time-sensitive situations, the Manager may use personal devices to coordinate quickly with staff or leadership.
Travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches.
Ongoing communication is essential, providing consistent updates and performance insights into leadership.
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance.
Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs.
Attend required staff meetings and complete assigned training modules in a timely manner.
Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings.