Hotel Operations Internship

Kasa•Pittsburgh, PA

2d•Onsite

About The Position

The Operations Intern role is an on-site learning and support position focused on understanding and contributing to the day-to-day operations of The Maverick by Kasa. As an Operations Intern, you will gain hands-on experience across multiple operational departments, including Hospitality and Housekeeping, while supporting the overall guest experience at the property. Like many hospitality operations roles, there is no “typical day.” Interns will collaborate with on-site team members and Kasa departments to support hotel operations, guest service, cleanliness standards, and operational efficiency. Daily responsibilities may include assisting with guest check-ins and requests, supporting housekeeping operations, maintaining public spaces, conducting property tours, responding to guest needs, coordinating with operational teams, and learning the systems and processes that drive hotel performance. This internship is designed to provide exposure to hospitality operations through real-world experience in a fast-paced hotel environment. Schedules may vary based on business needs and can include evenings, weekends, and holidays.

Requirements

Guest-Centric Mindset: Demonstrates a passion for hospitality and delivering positive guest experiences through attentiveness, professionalism, and care.
Willingness to Learn: Open to feedback, eager to develop operational knowledge, and motivated to learn multiple aspects of hotel operations.
Proactive Communicator: Communicates clearly and professionally with guests, team members, and leadership while supporting daily operations.
Tech Savvy: Comfortable using technology platforms and communication tools to complete operational tasks and support guests.
Reliable & Consistent: Takes pride in punctuality, accountability, and supporting the team where needed.
Detail Oriented: Maintains high standards of cleanliness, organization, and operational execution across guest rooms and public areas.
Adaptable & Hands-On: Thrives in a fast-paced environment and is comfortable supporting both guest-facing and operational responsibilities.
Team Focused: Works collaboratively with Hospitality and Housekeeping teams to ensure a seamless guest experience.
Problem Solver: Approaches challenges with a solution-oriented mindset and escalates concerns appropriately when needed.
Regular access to reliable transportation to and from work.
May require standing, walking, bending, lifting, and moving items up to 25-50 pounds for extended periods of time.

Responsibilities

Assist guests professionally through in-person interactions, phone calls, messaging platforms, and operational support.
Support front desk and lobby operations while maintaining a welcoming and service-focused environment.
Assist with housekeeping operations, room inspections, laundry support, and public space upkeep.
Identify and report maintenance or operational concerns to help maintain property standards.
Gain exposure to hospitality systems, operational processes, and service standards.
Collaborate with cross-functional teams to understand how different operational areas contribute to the guest experience.