Hotel Night Auditor

About the position

The Hotel Night Auditor provides customer service to guests of the hotel by performing various duties. This role includes greeting and registering guests, managing room assignments, and ensuring guest satisfaction. The Night Auditor acts as the hotel manager on duty, following prescribed procedures for communication, emergency situations, and guest satisfaction. Responsibilities also include entering daily changes, balancing accounts, and ensuring the accuracy of night audit procedures. The position requires maintaining guest safety, handling inquiries, and managing reservations, all while ensuring the cleanliness and organization of the front desk area.

Responsibilities

• Greets, registers, and suggestively sells hotel rooms to guests.
• Acts as hotel manager on duty and follows prescribed MOD procedures.
• Enters daily changes and balances accounts such as guest, house, and city ledger.
• Ensures that night audit procedures are completed accurately and timely.
• Records and communicates guest special requests and problems.
• Answers inquiries about hotel services and local attractions.
• Accurately checks out guests and communicates departures with housekeeping.
• Posts charges to the ledger and collects payments.
• Maintains the cleanliness and organization of the hotel lobby and front desk area.
• Washes, folds, and properly stores laundry as needed.

Requirements

• Ability to stand for long periods and perform physical tasks.
• Strong customer service skills.
• Ability to handle cash and perform basic accounting tasks.
• Excellent communication skills, both verbal and written.
• Ability to work independently and stay alert during night shifts.

Nice-to-haves

• Previous experience in hotel management or front desk operations.
• Familiarity with hotel management software.
• Knowledge of local attractions and services.

Benefits

• Health, Dental, Vision and other benefits available after 60 days.
• DailyPay.
• 401k.
• Paid Training.
• Paid PTO.
• Referral program.
• Discounts at all Kinseth Hotel Corporation hotels and restaurants.