Hotel Night Auditor

$29,120 - $29,120/Yr

Holiday Inn - Griffin, GA

Part-time,Full-time - Entry Level

Griffin, GA

Accommodation

About the position

The Night Auditor/Hotel Front Desk Agent is responsible for managing all aspects of guest accommodation during the night shift. This role serves as the first point of contact for guests, ensuring a pleasant and memorable stay by handling check-ins, check-outs, and reservations while conducting night audit reports and financial closeouts.

Responsibilities

• Conduct night audit reports and daily financial closeout.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about the hotel, available rooms, rates, and amenities.
• Respond to clients' complaints in a timely and professional manner.
• Liaise with housekeeping staff to ensure all rooms are clean and fully-furnished.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Requirements

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor.
• Customer service attitude.
• Excellent communication and organizational skills.
• Degree in hotel management is a plus.

Nice-to-haves

• Bilingual skills are a plus.
• 1 year of hotel experience (preferred).
• 1 year of customer service experience (preferred).

Benefits

• Employee discount
• Paid time off