Hotel Housekeeping Manager

DelMonte Hotel Group • City of Saratoga Springs, NY

3d • Onsite

About The Position

We are looking for a Housekeeping Manager to join our hotel operations team. The Housekeeping Manager is responsible for overseeing hotel housekeeping, laundry, and food and beverage functions while ensuring safe, efficient operations and excellent guest service. This role is responsible for assigning housekeeping associates their daily work, inspecting rooms, halls, lobbies, laundry areas, and public spaces for cleanliness, and ensuring corrections are made to meet prescribed standards. The Housekeeping Manager also inspects rooms and equipment to determine repair or replacement needs and partners with management to address deficiencies. Additional responsibilities include ensuring the efficient and safe operation of housekeeping, laundry, food and beverage, and meeting room areas; coordinating meeting room set up and tear down; maintaining effective communication through logs, daily standup meetings, and monthly department meetings; investigating guest complaints; and taking corrective action to improve service. The Housekeeping Manager maintains department standards and compliance by ensuring Safety Data Sheets are current, food quality and sanitation standards are followed, Lost and Found is properly managed, and administrative tasks are completed, including supply inventory, department budgeting, payroll processing, room occupancy forecasting, service trend monitoring, accounting, and purchasing functions. This position also directly supervises associates, including interviewing, hiring, training, planning work, appraising performance, recognizing performance, addressing concerns, and resolving problems.

Requirements

• One to three years of related experience and/or training
• Associate degree or equivalent from a two-year college or technical school, or an equivalent combination of education and experience
• Basic computer knowledge, including Outlook, Microsoft Excel, and Microsoft Word
• Organized
• Detail-oriented
• Service-focused
• Able to lead a team in a fast-paced hotel environment
• Demonstrating sound judgment
• Strong communication skills
• Professionalism
• Commitment to safety, cleanliness, and guest satisfaction

Responsibilities

• Overseeing hotel housekeeping, laundry, and food and beverage functions
• Ensuring safe, efficient operations and excellent guest service
• Assigning housekeeping associates their daily work
• Inspecting rooms, halls, lobbies, laundry areas, and public spaces for cleanliness and ensuring corrections are made
• Inspecting rooms and equipment to determine repair or replacement needs
• Partnering with management to address deficiencies
• Ensuring the efficient and safe operation of housekeeping, laundry, food and beverage, and meeting room areas
• Coordinating meeting room set up and tear down
• Maintaining effective communication through logs, daily standup meetings, and monthly department meetings
• Investigating guest complaints and taking corrective action
• Maintaining department standards and compliance
• Ensuring Safety Data Sheets are current
• Ensuring food quality and sanitation standards are followed
• Managing Lost and Found properly
• Completing administrative tasks including supply inventory, department budgeting, payroll processing, room occupancy forecasting, service trend monitoring, accounting, and purchasing functions
• Directly supervising associates, including interviewing, hiring, training, planning work, appraising performance, recognizing performance, addressing concerns, and resolving problems

Benefits

• Excellent compensation package
• Comprehensive benefit package including health, dental, vision, life insurance, and 401k
• Paid Time Off
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree