Hotel Front Desk Supervisor

$37,440 - $43,680/Yr

Hilton - Madison, WI

Full-time - Entry Level

Madison, WI

1,001-5,000 employees

Accommodation

About the position

The Hotel Front Desk Supervisor at Madison East DoubleTree by Hilton plays a crucial role in ensuring a positive work environment and delivering exceptional service to guests. This position involves supervising the front desk team, interacting with guests, and maintaining high service standards while upholding company policies. The supervisor is responsible for creating memorable experiences for both guests and team members, contributing to the overall success of the hospitality operation.

Responsibilities

• Supervise a dedicated front desk team
• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively and responding promptly to guests' needs
• Enforce policies and procedures established by the company and the property brand
• Use the computer system on a daily basis to make reservations, check-in and checkout guests
• Perform office tasks such as answering the phones, scanning, copying, typing and printing
• Ensure safety and security of the property, staff and guests

Requirements

• Two years experience working in a hotel front office environment
• One year's experience in a hotel supervisory role
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization and follow-up abilities
• Ability to work effectively and efficiently in a fast-paced setting
• Reliability and honesty
• Desire to contribute to a supportive and effective team
• Ability to be patient and creatively problem solve
• Availability to work a flexible schedule between days, nights, weekends and holidays is a plus

Benefits

• Paid Sick Time
• Paid time off and anniversary day off with pay
• Paid volunteer hours
• Flexible schedules
• Worldwide hotel stays starting at forty-nine dollars per night
• Free night stays at NCG Hospitality hotels
• Dedicated training and development with opportunities for growth
• Educational and professional certification assistance
• Health, Dental and Vision plans
• Virtual telehealth services
• Team Member Assistance Program with mental health resources
• TeleDoc confidential counseling
• Health and fitness monthly reimbursement program
• 401(k) retirement plan
• 100% match on the first 3% and 50% match on the next 2% of team member contributions
• Same day pay
• Catch Of The Day Program
• Everyone Sells
• Referral program for team members