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Hotel Front Desk Receptionist
$24,960 - $29,120/Yr
Shri Hotels - Smithfield, NC
posted 2 months ago
Full-time - Entry Level
Smithfield, NC
251-500 employees
About the position
The Hotel Front Desk Receptionist at Shri Hotels is responsible for delivering exceptional guest experiences by managing check-ins and check-outs, handling inquiries, and ensuring guest satisfaction. This role requires strong communication skills and a commitment to providing a welcoming atmosphere for all guests.
Responsibilities
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests.
- Handle customer complaints as necessary.
- Keep accurate records of all hotel guest account information.
- Work with the housekeeping staff to ensure rooms are ready for new guests.
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers.
Requirements
- High school diploma, GED, or equivalent.
- Experience answering telephone calls and troubleshooting stressful situations.
- Working knowledge of Microsoft Office and reservation management systems.
- Strong customer service skills, interpersonal skills, organizational skills, and time management skills.
- 1+ year of hotel industry experience or related job preferred.
